Restaurant General Manager

Summary

An experienced restaurant general manager with a decade-long career in quick-service restaurant operations, demonstrating exceptional leadership across teams of 35–40 employees. Skilled in staff training, compliance, and operational excellence, with a track record of achieving top-tier performance reviews and sustained sales growth.

Experience areas

1. Restaurant General Manager

   • Led a team of 40 employees, delegating tasks to assistant managers and shift supervisors
   • Achieved rapid and sustained sales growth each quarter
   • Attained top compliance and operations review scores across two consecutive quarters
   • Earned top-8 excellence review rating (92/100) in a major franchise network

2. Assistant Restaurant Manager

   • Managed a team of 35 employees and oversaw daily restaurant operations in the manager's absence
   • Directed shift leaders and team members to meet restaurant objectives
   • Trained and developed over 30 team members
   • Supported achievement of excellence review scores of 90 and above

3. Customer Service Team Member / Food Service Team Member

   • Assisted customers with ordering decisions and provided excellent customer service
   • Designated crew trainer; responsible for training new team members
   • Maintained food safety, health and safety standards consistently
   • Developed strong ability to work effectively under pressure

Skills

Certifications

• Certificate IV Leadership and Management
• Certificate IV Business