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Senior Technical Product/Program Manager

Onalaska, WA · 26 years experience

Open to opportunities

Summary

Senior technical program and product manager with 15+ years of experience leading end-to-end technical initiatives across enterprise platforms. Expertise in ERP systems, cross-functional team coordination, workflow optimization, and AI-driven automation. Proven track record managing large-scale implementations, offshore engineering teams, and complex digital transformation programmes.

Experience areas

ERP Systems & Enterprise PlatformsProgram & Project ManagementCross-functional Alignment & Stakeholder ManagementWorkflow Optimization & Process ImprovementRisk Mitigation & Change ManagementAgile Transformation & DevOpsAI-Driven Automation & TestingUAT & Quality Assurance

Work experience

Employer names withheld for privacy

  1. Senior Technical Product/Program Manager

    • Led implementation of sales quoting and catalog platforms across 18 countries, managing migration from CRM to Finance & Operations
    • Managed backlog and sprint planning across onsite and offshore engineering teams using Azure DevOps
    • Converted complex business requirements into execution scenarios, timelines, and integration dependencies
    • Delivered AI-driven automation solutions and facilitated technical reviews and UAT testing

  2. Senior Project Manager

    • Led a complex multi-million-dollar ERP implementation covering procure-to-pay and order-to-cash workflows
    • Managed migration from legacy mainframe systems to modern enterprise platform
    • Guided 200+ users through UAT and change management protocols
    • Consolidated high-friction issues and user feedback into unified roadmap for resolution

  3. Senior Project Manager

    • Reduced lifecycle costs significantly through defect prevention, accessibility improvements, and process optimization
    • Improved project delivery velocity through agile redesign and process streamlining
    • Enhanced quality metrics while maintaining accelerated delivery timelines

  4. Principal Program Manager

    • Vendor owner managing large engineering and delivery teams with responsibility for budgets, KPIs, and milestones
    • Achieved industry certification for [redacted] status and received international customer experience award
    • Implemented agile methodologies including automated testing frameworks and performance tracking
    • Delivered multiple enterprise projects across large geographic regions

Skills

D365 CRMD365 SCMD365 Finance and OperationsProgram managementCross-functional alignmentRisk mitigationAzure DevOpsAgile transformationSalesforce configurationAI-driven automationSeleniumGitHub CopilotPythonSQLVB.NETVS CodeJiraPlaywrightGitHubSupabaseNetlifyUAT testingChange managementWorkflow optimization
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