Assistant Property Manager

Assistant Property Manager

Job Location: Charlton, MA 01507 Position Type: Full-time Salary Range: $25.50 - $29.00 Hourly

About Way Finders

Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice by our employees. We are a mission-oriented nonprofit organization that offers a fast-paced, professional work environment focused on achievement. We light pathways and open doors to homes and communities where people thrive.

About the Role

The Assistant Property Manager provides great customer service and high-quality administrative support in maintaining compliance with regulations and lender requirements. The candidate will work fully onsite covering properties in Charlton, Wales, Ware, and Ludlow. Occasional travel is required for trainings and meetings.

Responsibilities

• Provide primary administrative support
• Ensure tenants are responded to in a timely, respectful, and empathetic manner whether in-person, by phone, or through email correspondence; direct higher-level inquiries/issues to the appropriate personnel, following up to confirm resolution
• Complete all tenant documentation in a timely and accurate manner
• Maintain tenant files; track and prepare files for annual renewal and recertification process; prepare and submit all recertifications to Property Manager (PM) for final approval; forward non-cooperative cases to designated attorney
• Perform all unit inspections for assigned properties
• Assist the PM in achieving occupancy goals through tenant retention, marketing, leasing, and rent collection
• Monitor monthly receivables, prepare 30-day notices and agreements, pursuing eviction as necessary
• Assist the PM to develop and maintain property budgets, and in preparation for audits and compliance-monitoring
• Ensure the security and protection of private tenant records and documents in accordance with all applicable standards, rules, policies, and regulations
• Establish and maintain strong, collaborative relationships with internal staff (including across departments), tenants, owners, community groups, funding sources, and other housing-related departments or agencies

Requirements

• 2 years' equivalent experience with 1 year as a specialist; a combination of experience plus an Associate degree may be a substitute
• Bilingual (English/Spanish) skills appreciated but not required
• Demonstrated ability with Microsoft Office applications, and comfort learning new technologies; Yardi experience highly preferred
• Excellent customer service skills
• Solid organizational skills with a high degree of accuracy and attention to detail, plus the ability to reprioritize
• Flexibility for travel throughout the portfolio and to respond to on-call/emergency calls
• Knowledge of Tax Credits, Rural Development, and Department of Housing and Urban Development (HUD) regulations preferred
• Ability to travel to other locations during the workday
• CORI/SORI

Benefits

• 20 days accrued paid time-off during year one
• 15+ holidays annually
• Health, dental, and vision insurance options from day one
• Educational assistance
• Medical Reimbursement Account
• Dependent Care Account
• 403(b) retirement plan with employer match
• Life insurance
• Short-term and long-term disability insurance
• Transportation benefits
• Employee Assistance Program
• Annual staff picnic

Application

Interested applicants must submit a cover letter and resume. Applications will be accepted until the position is filled.

Equal Opportunity

Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.