Business Development Manager - People and Workforce Management

About Civica

We create software that helps deliver critical services for citizens around the world. Over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our work spans local government, education, health, and care.

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

About the Role

As a Business Development Manager, you'll take full ownership of driving new business growth, expanding our footprint across your territory and SaaS product family while also nurturing and growing existing customer relationships.

This role is about building long-lasting, trusted relationships that empower organisations to transform the way they serve their citizens within People & Workplace Management capability area.

You'll proactively plan and prospect to uncover fresh opportunities within your customer accounts, engage key decision-makers, and act as a strategic partner to your customers. By collaborating closely with customers and internal teams, you'll ensure our SaaS solutions deliver real impact, helping communities thrive and improving services for the people who rely on them every day.

Key Responsibilities

• Identify and secure new business opportunities across UK public sector customers
• Build relationships with senior stakeholders and decision makers
• Understand the challenges facing the public sector and position our People and Workforce management SaaS solutions as strategic enablers
• Manage the full sales cycle, from prospecting to close
• Manage sales pipeline efficiently via Salesforce, track engagement, and ensure a data-driven approach to sales success

Requirements

• Experienced in new business SaaS sales
• Passion for public service transformation and digital innovation
• Excellent communication and consultative selling skills
• Self-starter mindset with a hunger to exceed targets
• Ability to navigate complex stakeholder environment
• Full UK driving licence

Benefits

Time Off & Work-Life Balance

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days
• Days of Difference – Up to 3 extra days off for volunteering

Financial Well-being & Security

• Pension Contributions – 5% employer match
• Income Protection – Up to 75% salary cover for long-term illness
• Life Assurance – 4x salary tax-free lump sum
• Critical Illness Cover – £25,000 lump sum (extendable to dependents)

Health & Perks

• Private Medical Insurance – Fast access to private healthcare
• Health Cash Plan – Claim back physio, therapies & more
• Dental Insurance – Cover for routine & emergency care
• Affinity Groups – Join employee-led communities
• Bounty Bonus – Refer a friend & get rewarded

Our Commitment to Inclusion

Civica is committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.