Lettings and Property Manager Administrator

Simon Brien has an exciting opportunity for a Lettings & Property Management Administrator to join their established and growing team.

Simon Brien is a leading property services company in Northern Ireland with over 40 years’ experience, with a strong and well-established Lettings and Property Management department that has been successfully developed and expanded over the past 16+ years. The department currently manages over 680 residential properties, delivering a comprehensive, professional and proactive service to both landlords and tenants.

The company provides a full range of property services, with lettings and property management forming a core part of the business. The team is focused on compliance, asset management, tenant relations and long-term portfolio growth, supported by robust systems and a customer-focused approach.

In 2024, Simon Brien became part of the Sherry FitzGerald Group, Ireland’s largest property advisory network, with over 100 offices, including more than 70 franchise locations. In addition, Simon Brien is the exclusive associate of Knight Frank in Northern Ireland, giving clients access to a global network of over 600 offices across more than 50 markets and providing exceptional international reach for those selling premium and luxury homes.

Role & Responsibilities:

Lettings Administration Register and maintain rental property details on the in-house property management software. Upload property details and images to company websites and online portals. Complete tenancy credit checks and ensure they are processed accurately and within agreed timeframes. Ensure full, accurate and up-to-date records are maintained for both tenants and landlords. Liaise with tenants and landlords regarding viewings, applications and follow-ups. Handle day-to-day enquiries relating to rental properties.

Property Management Administration Administer lease renewals, ensuring documentation is issued, completed and recorded correctly. Monitor statutory and regulatory compliance, including certification and renewals, ensuring all deadlines are met. Proactively chase tenant rent arrears in a professional and timely manner, escalating where necessary. Complete and process housing benefit and related forms as required. Act as a point of contact for tenants in chasing arrears. Support the property management team in delivering a high standard of service across a large portfolio of managed properties. Carry out any other administrative duties associated with the lettings and property management function.

Qualifications and Skills Previous experience in a lettings or property management administrative role is essential. Excellent communication and interpersonal skills, with the ability to deal confidently with landlords, tenants and contractors. Strong organisational skills with a high level of attention to detail. Excellent working knowledge of Microsoft Office, particularly Microsoft Excel. Ability to work effectively in a fast-paced and busy office environment. Proactive, self-motivated and able to use own initiative with minimal supervision. Flexible and committed, with a professional approach to workload and deadlines.

What We Offer Competitive salary and benefits package. Opportunity to work within a well-established and respected property management team. Supportive and collaborative working environment. Ongoing professional development and career progression opportunities within a growing department.