Property administrator

About the role

We are looking for a Property Administrator who will be responsible for supporting the day-to-day operations of leasehold block management, with a focus on administrative efficiency, leaseholder liaison, and compliance. The role covers a wide range of functions including document management, Section 20 process administration, accounting support, legal documentation, and basic property management tasks. This position is key to ensuring that all leaseholder interactions and building matters are handled professionally and in a timely manner.

Responsibilities

Block Administration:

• Perform all necessary back-office administrative duties.
• Maintain document management systems to ensure easy retrieval and compliance.
• Manage the shared Client inbox, ensuring timely responses and task allocation.
• Manage the management pack process for PM sign off.

Section 20 Administration:

• Issue Section 20 notices in accordance with statutory requirements.
• Track and record the progression of each Section 20 through its respective stages.
• Support Property Managers in ensuring deadlines and legal standards are met.

Accounting Support:

• Raise ad hoc and other relevant demands as instructed.
• Prepare budget templates for PM to complete.
• Collate and distribute budget pack information to support annual budget preparation.

Gardens/Fob Management:

• Take full ownership of fob management, including issuance, programming, and record-keeping.

Property Management Support:

• Coordinate access to flats for inspections, works, and contractor visits.
• Handle low-level leaseholder and resident queries in a professional manner.
• Draft and issue case notes to support Property Managers with ongoing matters.
• Keep MONDAY boards updated.
• Support the Head of Residential with diary management.

Requirements

• Previous experience in block or property management administration (essential).
• Strong organisational and document management skills.
• Familiarity with Section 20 procedures and service charge administration.
• Proficiency in Microsoft Office and property management software.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritise effectively.
• Attention to detail and ability to meet deadlines.

Benefits

Time off and wellbeing:

• Holidays: 25 days increasing in line with length of service to a maximum of 30 days.
• Wellbeing hours: 2 per month where no location flexibility cannot be offered.

Financial and health protection:

• Enhanced auto enrolment pension scheme to help you save for the future.
• Life assurance to protect your loved ones.
• Interest free season ticket loans.
• Cycle to work scheme with discounted bicycles.
• Flu and eye care vouchers to keep you healthy.

Health and support services:

• Employee Assistance Programme with 24/7 health & wellbeing support.
• Help@Hand Remote GP app to give you and your family access to medical experts quickly.

Discounts and extras:

• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more.

Family and wellbeing policy:

• Enhanced maternity pay, menopause support, neurodiversity support, carer support, and company sick pay.

Flexible benefits:

• Purchasing up to 5 days additional holiday.
• Discounted gym membership.
• Discounted dental insurance.
• Discounted private medical insurance.
• Discounted critical health insurance and more.

Diversity and inclusion

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don't have all the skills we have asked for — we will support you with the development you need.

Recruitment agencies

Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.