Property Manager - 12 months FTC (Liverpool ONE)

About Landsec

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. We have created the UK's leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country's pre-eminent retail platform, and a residential pipeline that will redefine urban life. We have honed this ability over 80 years through spotting opportunities, building partnerships, and continually adapting to shape places that meet the needs of a changing world.

Location

The role will be based at Liverpool ONE. There will be the need for occasional travel to other retail sites around the country and London Victoria as and when required.

About the Role

The world of retail is continually evolving and changing. Whilst the way people shop is changing, our guests still expect great service and an exceptional experience when they visit us. The brand partners we work with expect us to provide a brilliant platform for them to deliver excellence and make money.

The role requires an experienced management surveyor to support the existing teams in their mission to deliver exciting strategic plans for the assets, protect and enhance performance and investment values of assets held in the Retail Portfolio. As part of the retail operations team, the Property Manager will be involved in all aspects of property management, providing expertise to maximise property management performance and associated expenditure including service charge and wider property related spend.

The Team

The role will report into the existing Property Manager and will be part of the Liverpool ONE team. The role will also be closely aligned to the wider operations teams both in Victoria, at retail destinations and across the Elevate platform.

Involvement in service charge expenditure and performance, liaising with customers, Elevate partners and internal stakeholders, to ensure that Landsec's key objectives are delivered (value for money, GX, supporting the delivery of Landsec's P&L). Working alongside the asset management, consumer and leasing teams, the role will provide expertise and guidance to ensure that business objectives are delivered.

Principal Accountabilities

• Working closely with internal stakeholders and supporting the wider Retail business function, assist in the successful delivery of the execution and implementation of the strategic plan for each asset in line with its placemaking vision
• Work closely with the Asset Director to deliver the P & L budget for assets
• Work with the Centre Management teams, liaising with the Property Finance and Asset Management team, to ensure that the service charge is delivered in line with the principles of the RICS professional standards, 2nd edition
• Work with the Property Finance team, liaising with the Centre and Asset Management teams, to support the delivery for the financial creation and reporting of the service charge, including the timely completion of the annual service charge and year end booklets
• Work with Centre teams to resolve any service charge queries from brand partners and their appointed consultants
• Report on and support the Retail Delivery team on approving and co-ordinating tenant fit out and re-fit applications
• Support the Capital Projects team on Lifecycle Replacement projects and general maintenance, coordinating with centre management to ensure seamless delivery and minimal impact on occupiers and guests
• Report on and support the Capital Projects team on completing dilapidation claims, maintaining a commercial focus on outcomes
• Support the Asset and Brand teams on all leasing support requirements, including temporary leasing/storage leasing, obtaining and checking lease plans, EPCs, completion statements etc.
• Lead on compliance – support the Asset & Brand team as required on all lease compliance such as repair, use, alienation, lease breaches, lease interpretation, legislation changes
• Lead on minimising/mitigating Landlord costs, including: business rates, proactively managing and reporting on mitigation strategy and rates refunds; support internal utilities team on managing utilities costs; providing advice on the management and recovery of service charge spend
• Work with the in-house Data teams to ensure lease data is up to date
• Deal with occupier queries on rent, service charges and other management matters
• Working closely with the Centre teams and Elevate partners, coordinate and support on all insurance claims and commercial outcomes
• Work with the Operations team to support the delivery of excellent guest experience execution, ESG objectives and compliance across the retail portfolio and Elevate platform
• Work with the Retail Asset team and Investment team to deliver data required for analysis of valuation and income performance, providing support with the transaction process of sales and acquisitions for assets
• Work closely with brand partners, including residential providers, on day to day matters including repairs, maintenance etc.

Essential Criteria

• RICS or similar property management related qualification or extensive experience
• Sound knowledge of Landlord and Tenant Legislation and lease interpretation
• Demonstrates the ability to build effective relationships with customers, colleagues and suppliers
• Demonstrates sound knowledge and awareness of company procedures and the need for providing quality standards
• Customer care focus and good organisational and procedural skills
• Commercial Awareness

Benefits

• Performance based annual bonus plan
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year
• Additional three-day December festive break on top of leave and a special 'My Day' to take off for whatever you choose
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution
• Private medical insurance, Health Cash Plan, Life assurance and income protection
• Enhanced maternity, adoption, shared parental leave policies
• Two different share plans enabling you to share in the success you will help to build
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay with a 20% top up
• Employee assistance programme, digital GP, cycle to work scheme, mindfulness app and health app supporting fertility and menopause

Diversity and Inclusion

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential. We strive to ensure all our information and services are accessible to and usable by everyone.

If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing recruitmentqueries@landsec.com

All qualified applicants will receive consideration for employment and we do not discriminate on the grounds of age, disability, gender identity and gender expression, sexual orientation, marital or civil partner status, pregnancy and/or parental status, ethnicity, race, nationality, citizenship, cultural background, socio-economic background, religion or belief.

Flexible Working

Depending on the nature of your role, Landsec may be able to offer different ways of working to fit around your lifestyle. We know that flexible working can make a real difference to your wellbeing and professional development, and in turn can benefit us as an employer and our customers. The flexible working options available to you can be discussed at the interview stage during the recruitment process.

Application Process

Stage 1: Review CVs

Once you have applied your application will be assessed against the required skills, experience and qualifications. Commonly you will be informed whether you move onto the interview process via a telephone call or email message within 2 weeks of your application being uploaded.

Stage 2: Interview

In most cases the interview process will take between 2-4 weeks with a single on-site interview that may be supported by telephone interviews. In more senior positions you may be asked to attend site and meet other members of the team for less formal interviews.

Stage 3: Offer and Contract

If you are successful a verbal offer will be made and your start date discussed before a contract and offer is sent out to you via the candidate account you applied through. You will be able to review and sign this online. You will be fully supported by Landsec's recruitment team during this process.

Stage 4: Onboarding

Once you have signed your contract you will be able to onboard through our HR system providing us with all the details and completing your benefit selection, your pre-employment screening and any additional onboarding tasks you may have.