Property Manager

Property Manager

Job Title: Property Manager Location: 10 Wemyss Place, Edinburgh Department: Lettings Reports to: Associate Director Hours: 37.5 hours per week, Monday to Friday, 09:00-17:30

About the role

The principal aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all our customers. As the principal point of contact for your tenants and landlords, you'll be required to build quality, lasting client relationships by working closely with colleagues in your team, supporting Rettie in achieving a market-leading position.

As Property Manager, you will be responsible for all aspects of the lettings management process across your portfolio of properties from finding tenants to arranging day-to-day maintenance. Together with your team, you will ensure our processes are continually reviewed to deliver the best possible client experience which will maximise the fee income of our landlords' assets.

About you

Ideally, we are looking for an ARLA (or equivalent) qualified Property manager with at least two years' experience in the Lettings industry. You will hold a full UK driving licence.

We would love to hear from you if you have excellent people skills, enjoy problem solving and working within a close-knit, friendly team.

Key responsibilities

Driving Portfolio Performance

• Constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth
• Ensure 100% compliance with regulatory standards
• Minimise void periods
• Increase rents mid-tenancy in line with lease terms
• Minimise arrears
• Promote investment and upgrading works
• Effective management throughout the duration of the tenancy

Managing Administration

Full responsibility and accountability for all aspects of the lettings and management process across your portfolio (assisted by a portfolio administrator) including:

• Full compliance management of all safety testing and the installation and maintenance of detection equipment
• Detailed client information collection and due diligence including money laundering verification
• Accurate and detailed property marketing accompanied by a high standard of marketing images
• Effective management/overseeing of all tenant referencing/move-in processes
• Detailed and objective client reporting following regular property inspections
• Efficient and diligent processing of any maintenance requests and contractor invoices
• Overseeing administration of HMO licensing issues including applications and renewals in the portfolio
• Efficient administration of all checkouts, deposit deductions/releases, tenant swaps, early exits and ownership changes
• Overseeing administration of utility notifications and the accurate processing of void period costs

Key requirements

Essential

• Full, clean driving licence
• Working towards MARLA
• Detailed knowledge of the PRS
• Detailed knowledge of the PRT legislation
• Detailed knowledge of the Edinburgh lettings market
• Proficient in the use of IT systems including MS Word, Excel & Outlook
• Experience in the management of client relationships
• Experience in conflict resolution and negotiation

Desirable

• Previous management of a residential property portfolio under a portfolio management structure
• Use of REAPIT or experience using property software
• The ability to analyse the performance of residential assets and produce investment appraisals
• MARLA qualified

Competencies

• Customer focused
• Teamwork
• Effective Communicator
• Effective under pressure
• Organisational Ability
• Relationship Building

About us

When you join Rettie, you'll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.

How to apply

If this opportunity appeals to you, we'd be delighted to hear from you. Please submit your CV along with a brief cover letter telling us a little about yourself.