Property Manager
The Travel ChapterLocation & Employment Details
Location: Salcombe Regis (office based)
Employment Type: Permanent
Hours of Work: 0.6 FTE (approx. 22.5 hours)
Work Pattern: Six days, Monday to Saturday. Core working days will be Friday and Saturday
About the Role
Create an outstanding experience for guests and homeowners. Travel Chapter's Property Management team makes holidays feel effortless. As a Property Manager, you will coordinate our housekeeping and maintenance activity, support guests with queries and ensure our properties are always guest-ready.
This role is fast-paced, varied and people-focused. You will be supported by an established and knowledgeable team and based in a brand-new office in Salcombe Regis with free parking.
Responsibilities
- Coordinating Managed Services across a regional portfolio of holiday homes
- Supporting guests before, during and after their stay
- Working with housekeeping and maintenance suppliers to maintain high standards
- Planning and problem-solving to keep operations running smoothly
- Carrying out periodic property visits and spot checks
- Handling feedback and complaints constructively
- Managing stock levels, supplier invoices and charges
- Supporting the onboarding of new properties and portfolio growth
- Delivering service aligned to homeowner expectations and KPIs
Operational Cover & On-Call
To support our seven-day operation, the team participates in an on-call rota. Current on-call hours are 5:00pm to 9:00pm Monday to Saturday and 9:00am to 9:00pm on Sundays, with retainer payments made in addition to salary.
What You'll Bring
- Proven customer service experience in a fast-paced environment
- Excellent organisational, planning and multitasking skills
- A positive, solutions-focused mindset
- The ability to build strong relationships with a wide range of people
- High attention to detail and a focus on presentation standards
- Confidence using systems, data and structured processes
- Flexibility to support a 7-day operation, including the core days listed above
Experience in holiday lettings, housekeeping coordination, maintenance scheduling or property operations would be helpful, but is not essential.
Why Travel Chapter
Travel Chapter is a certified B Corp and a Sunday Times Best Place to Work. We care about the experience we create for homeowners, guests, communities and our people.
You'll enjoy:
- A brand-new office environment
- Free on-site parking
- A supportive and experienced team
- Real ownership and variety in your work
- A people-first, values-led culture
About The Travel Chapter
The Travel Chapter is a UK holiday letting agency that works with holiday home owners to build and manage a portfolio of self-catering properties for guests across the UK and Ireland. It is the parent company behind holidaycottages.co.uk and a network of regional and lifestyle accommodation brands, providing booking services for guests and listing, marketing and property management services for owners.
Interested in this role?
Apply now to join The Travel Chapter.