Residential Property Manager (BPS Estates Manager)

Residential Property Manager Reports To: Estates Director Department/Area: Customer Care & Development Direct Reports: N/A Salary pa: Type: Full-time - Permanent Hours: Monday to Friday, 9am to 5pm (1-day WFH a week) Location: BPS Offices

PRIMARY PURPOSE The Residential Property Manager is responsible for the operational, financial and legal management of a residential portfolio within a large-scale mixed-use development. Acting on behalf of the landlord/developer, the role ensures regulatory compliance and effective handling of leasehold matters, disputes and tribunal proceedings. This is a client-side position requiring strong stakeholder management, legal awareness and hands-on operational delivery. Key

KEY RESPONSIBILITIES

Property & Portfolio Management Oversee day-to-day management of residential assets, ensuring high standards of service delivery and resident satisfaction Implement asset management strategies to protect and enhance value Work alongside the managing agents, ensuring performance aligns with contractual obligations and KPIs Conduct regular site inspections to ensure compliance with health, safety and operational Standards Lease Management & Compliance Interpret and support residential leases, tenancy agreements and associated documentation Advise internal stakeholders on lease obligations, covenants and landlord responsibilities Ensure compliance with relevant legislation (e.g. Landlord & Tenant Act, Housing Acts, service charge regulations) Work with the managing agents on service charge budgets, reconciliations and consultation processes (e.g. Section 20 where applicable)

Legal, Disputes & Tribunal Management Lead on residential disputes including breaches of lease, arrears, anti-social behaviour and service charge challenges Prepare and manage cases for tribunal proceedings (e.g. First-tier Tribunal (Property Chamber) or equivalent), including evidence gathering, submissions and representation coordination Work closely with internal/external legal teams on litigation, enforcement action and dispute resolution Manage forfeiture processes, possession proceedings and enforcement of covenants where required Maintain detailed documentation to support legal proceedings and ensure audit compliance Financial Management Oversee residential budgets, service charge expenditure and financial performance of the portfolio Monitor arrears and implement recovery strategies in conjunction with the managing agents Review and approve major expenditure and ensure value for money Support long-term financial planning (e.g. reserve funds, capital works programmes) Stakeholder Management Act as the key liaison between residents, leaseholders, internal teams, legal advisors, and the managing agents Handle escalated resident complaints and sensitive issues professionally and efficiently Provide clear reporting to senior leadership on operational, legal and financial performance Build strong relationships to support community engagement and reputation management Health, Safety & Compliance Ensure compliance with all statutory obligations, including building safety, fire safety and regulatory requirements Oversee risk assessments, audits and remedial actions Ensure managing agents and contractors operate in line with regulatory and company standards Ensure compliance with all statutory obligations, including building safety, fire safety and regulatory requirements

SKILLS AND EXPERIENCE

Essential Extensive experience in residential property management (preferably client-side or in a complex mixed-use setting) Strong working knowledge of residential leases, service charges and landlord/tenant legislation Proven experience handling tribunal cases, legal disputes and enforcement actions Ability to interpret legal documents and liaise effectively with legal advisors Excellent stakeholder management and negotiation skills Strong financial literacy relating to service charges and property budgets Desirable Professional qualification (e.g. IRPM, ARMA, RICS or equivalent) Experience working within large-scale developments Knowledge of building safety legislation (e.g. Building Safety Act where applicable)

COMPETENCIES Commercially minded with strong risk awareness Detail-oriented with excellent documentation and case preparation skills Resilient and confident in managing complex or contentious situations Strong organisational and prioritisation abilities High level of professionalism when dealing with residents and stakeholders

KEY INTERFACES Asset Management Team Legal Counsel / External Lawyers Managing Agents Residents & Leaseholders Finance Team

SUCCESS MEASURES Effective resolution of disputes and tribunal outcomes Compliance with legal and regulatory requirements Strong financial performance (service charge and arrears control) High resident satisfaction and retention Efficient management of managing agents

BEHAVIOURS: Essential Shares and continually demonstrates BPS’s company values/way of working: Respect, Teamwork, Honesty & Integrity, Excellence, Commitment, Professionalism, Personal Development and Working Responsibly. Reliable, punctual and organised. Adds value and works with a high degree of autonomy; deadline-driven, outcome-focused. Embraces change and new ways of working; seeks professional development and constructive feedback to aid continuous improvement.

BENEFITS INCLUDE: Private Healthcare Enhanced Pension - 10% Employer Contribution Life Assurance - x4 annual salary Holiday: 25 days per year, plus bank holidays (additional day for each yrs service, capped at 3) Sports and social activities throughout the year Employee Discounts via The Retail Power Club app Employee Bonus Scheme

Reasonable adjustments are regularly offered to job applicants and used to make interview processes more accessible.