Senior Surveyor - Property Management

Senior Surveyor - Property Management

Grade: P2 Location: Remote – Birmingham, GBR

About JLL

JLL shapes the future of real estate through world-class services, advisory, and technology. The Senior Surveyor role in Property & Asset Management (PAM) focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships.

Key Responsibilities

Client Relationship

• Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner

Lease and Legal Management

• Receive, progress, and make recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest
• Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion
• Respond to technical queries in regards to the lease or licences
• Resolve occupier matters that may influence valuation/investment considerations

Financial Management

• Work with JLL Accounts teams to manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc)
• Work with credit control and accounts payable processes where required

Service Charge

• Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs

ESG

• Work with various ESG and FM teams on ESG initiatives and implementation
• Align client's ESG strategy with JLL's responsibilities

Supplier and Facility Management

• Alongside colleagues manage third-party suppliers' performance

Inspections

• Undertake regular inspections of portfolio properties and ensure high standards of presentation are met
• Identify issues resolved promptly and recorded as directed

Transactions/Transitions

• Handle property in/out transitions, due diligence, and support acquisitions and disposals
• Liaise with 3rd parties such as solicitors

Client Reporting

• Provide relevant content for client reporting and attend client meetings as per client requirements
• Understand client PMA, asset strategies, and KPIs
• Support and deliver all client KPI and deliverables

Occupier Engagement & Customer Experience

• Engage with occupiers to maintain high customer satisfaction
• Gather intelligence on occupier business activity on behalf of client
• Assist in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners

Works

• Work with third parties and other JLL teams on Major Works and other site-based projects

Health & Safety

• Understand relevant Health and Safety legislation and help implement compliance measures

Insurance

• Support annual insurance renewal process
• Have oversight of all insurance matters across the site
• Own end to end claims process

Void Property Management

• Action necessary management activities on behalf of the client and their insurers

Fees

• Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process

Additional Responsibilities

• If required line manage team junior team members
• Identify cross-selling opportunities

Candidate Profile

• Preferably MRICS qualified with 3+ years in property management
• Strategic thinker with innovative problem-solving skills
• Strong commercial acumen and client relationship skills
• Results-driven with ability to set and achieve ambitious targets
• Excellent communication and negotiation skills
• Advanced IT skills, particularly in property management systems
• Sharp analytical and problem-solving abilities
• Excels in financial planning and operational reporting
• Experience with cross-functional projects

Behavioural Skills

• Strong leadership and deep understanding of property/asset management
• Strong and professional communication skills (internal & external)
• Commitment to innovation and inclusive practices
• Adhere to JLL Working Practices guidelines
• Provide line management and mentoring
• Contribute and help drive an inclusive office culture

What We Offer

This role offers opportunities for professional growth, flexibility, and personalised benefits while making a positive impact on the real estate industry.

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If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Equal Opportunities

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.