Assistant / Administrator

Summary

An experienced Assistant and Administrator with a decade of customer service and operations background, including recent work in social. Demonstrates expertise in administration, tenancy support, compliance processes and stakeholder engagement, with proven ability to manage high-volume enquiries and support regulated operations.

Experience areas

1. Assistant / Administrator

   • Managed high-volume enquiries from tenants, officers and maintenance teams via telephone and email
   • Administered council tax and utility accounts with accurate record-keeping and GDPR compliance
   • Coordinated property inspections and contractor access scheduling
   • Prepared tenancy agreements and formal correspondence within regulated environment

2. Contact Advisor

   • Acted as first point of contact for multi-channel customer enquiries across telephone, email and digital platforms
   • Resolved complex customer issues while meeting service standards and compliance requirements
   • Maintained accurate customer records and GDPR compliance throughout case management

3. Customer Service Advisor / Personal Account Manager

   • Managed customer accounts including billing, home moves and payment arrangements
   • Investigated and resolved customer issues to successful resolution
   • Supported customers with self-service tools and account management guidance
   • Conducted account reviews and follow-up activities to maintain customer satisfaction

4. Team Leader / Customer Relations Advisor

   • Led and supported a team of customer service advisors with coaching and performance development
   • Managed escalated complaints and complex customer cases through to resolution
   • Identified service improvement opportunities and monitored quality standards

Skills