Associate General Manager

Summary

A senior corporate administration and facility management professional with 21+ years of leadership experience across multi-location operations. Expert in infrastructure management, business continuity planning, vendor governance, compliance, and strategic cost optimisation. Proven track record in establishing new offices and service centres, leading large teams, and driving digital transformation across aviation, telecom, and infrastructure sectors.

Experience areas

1. Associate General Manager

   • Led administration and facility operations across 36 offices with a workforce of 150+
   • Spearheaded group-wide annual operating plan budgeting, forecasting, and financial control initiatives
   • Designed and implemented corporate-wide standard operating procedures, compliance programmes, and operational governance frameworks
   • Built and deployed automated facility helpdesk and technology-driven facility management tools
   • Managed enterprise travel operations including flights, hotels, and transport logistics
   • Provided executive-level MIS dashboards and analytics supporting strategic decision-making

2. Assistant Manager, Employee Services

   • Managed corporate administration budgets and vendor relations across infrastructure operations
   • Oversaw fire safety, security, and housekeeping programmes
   • Delivered employee mobility and relocation programmes across business units

3. Sr. Executive, HR & Admin

   • Managed administration, infrastructure planning, and resource allocation for pan-regional operations
   • Liaised with government bodies on regulatory compliance and statutory requirements
   • Implemented enterprise-wide CCTV, access control, and integrated security systems
   • Established and operationalised service centres across multiple cities from inception

4. Executive, Operations Admin

   • Managed vendor appointments and guest house operations
   • Coordinated with government regulatory authorities on compliance matters

5. Executive

   • Managed passenger services and security operations
   • Coordinated airport-level administrative functions

Skills

Certifications

• FMP® Certified (Facility Management Professional)
• Basic Aviation Security & X-Ray Screening
• Dale Carnegie – Vendor Persuasion & Negotiation