Associate General Manager

Summary

An experienced senior operations and facilities management professional with 21+ years of leadership across multi-location corporate environments. Expertise spans facility operations, corporate administration, vendor governance, business continuity planning, and strategic cost optimisation across aviation, telecom, and infrastructure sectors. Proven track record in setting up operations from scratch, driving digital transformation, and managing large teams and complex stakeholder relationships.

Experience areas

1. Associate General Manager – Administration & Facilities

   • Led administration and facility operations across 36 locations with a team of 150+ personnel
   • Directed group-wide annual operating plan budgeting, forecasting, and cost optimisation initiatives
   • Designed and enforced corporate-wide standard operating procedures and compliance programmes
   • Built and deployed automated facility helpdesk and technology-driven facility management tools
   • Managed enterprise travel desk coordinating flights, accommodation, and transport logistics

2. Assistant Manager – Employee Services

   • Managed corporate administration budgets and vendor relations across infrastructure operations
   • Oversaw fire safety, security, housekeeping, and workplace experience programmes
   • Delivered employee mobility and relocation programmes across multiple business units

3. Senior Executive – HR & Administration

   • Managed administration, infrastructure, and resource planning for pan-country operations
   • Liaised with government bodies on regulatory and compliance matters
   • Implemented CCTV, access control, and integrated security systems
   • Operationalised service centres across three major cities from inception

4. Executive – Operations Administration

   • Managed vendor appointments and guest house operations
   • Coordinated with government regulatory authorities on compliance matters

5. Executive – Operations

   • Managed passenger services and security operations at airport level

Skills

Certifications

• FMP® (Facility Management Professional)