Business & Technology Delivery Manager

Summary

An experienced Business & Technology Delivery Manager with 20 years of expertise in end-to-end ERP implementations, specializing in Microsoft [redacted] 365 Finance & Operations, Commerce, and Supply Chain Management within the retail sector. Demonstrates deep functional knowledge of omni-channel retail operations, e-commerce integration, and inventory management, with a proven track record of leading cross-functional teams and delivering 15+ full-cycle ERP projects.

Experience areas

1. Business & Technology Delivery Manager

   • Led end-to-end implementations of Microsoft [redacted] 365 F&O, Commerce, and SCM for global retail clients
   • Managed omni-channel integrations across POS, e-commerce, and ERP systems for seamless operations
   • Directed cross-functional teams to deliver projects within scope, budget, and schedule with successful UAT and user training
   • Contributed to pre-sales, solution estimation, and proposal development for new business opportunities

2. Lead FinOps Consultant

   • Led end-to-end implementations of Microsoft [redacted] 365 Commerce and SCM for multiple retail clients
   • Oversaw omni-channel integrations across e-commerce, in-store, and mobile platforms
   • Managed merchandising strategies including product catalogs, pricing, promotions, and inventory optimization
   • Implemented and optimized customer loyalty programs using data-driven insights to improve customer satisfaction

3. Manager – Technology Services

   • Oversaw daily operations and delivery execution across ERP engagements while managing scope, timelines, and team performance
   • Led planning efforts, resource coordination, and solution documentation to support successful project delivery
   • Maintained consistent stakeholder communication and expectation management throughout engagement lifecycle
   • Supported team leadership with focus on efficiency, ownership, and delivery quality

4. Solution Expert

   • Supported project delivery across functional and technical streams through SRS documentation, customizations, and testing coordination
   • Mapped client requirements to system capabilities, aiding in proposal development and project estimation
   • Assessed architecture, licensing, and scalability needs to recommend optimal ERP configurations
   • Applied domain expertise in Retail, Distribution, and Logistics to shape solution design and ensure functional coverage

5. Solution Architect

   • Collaborated across functional and technical teams throughout project lifecycle from requirement gathering to deployment
   • Mapped client requirements to ERP functionality and assisted in proposal creation and scope estimation
   • Evaluated solution architecture and licensing strategies aligned with business goals and scalability requirements
   • Offered process insights across Retail, Distribution, and Logistics verticals during pre-sales engagements

6. Practice Manager

   • Held end-to-end responsibility for client engagements from pre-sales through post-deployment support
   • Led pre-implementation activities including requirement gathering, process documentation, and user training
   • Managed a team of consultants while conducting business process mapping, GAP analysis, and configuration support
   • Oversaw functional testing and implementation delivery with alignment to client expectations and timelines

7. Practice Lead

   • Collaborated with Sales and Pre-Sales teams on RFP responses, solution scoping, and proposal development
   • Mapped customer requirements to application capabilities and recommended tailored architecture and licensing strategies
   • Led a team of consultants across business process documentation, GAP analysis, configuration, testing, and user training
   • Managed internal implementation of enterprise CRM systems to support organizational needs

8. System Administrator

   • Managed end-to-end implementation of retail ERP system including data replication across multiple retail locations
   • Coordinated store rollouts and go-live strategies to ensure smooth deployment with minimal operational disruption
   • Delivered user training and support to drive effective functional adoption of ERP system
   • Led customizations and e-commerce integration efforts while managing IT infrastructure and vendor relationships

Skills