Client Manager for Scotland

Summary

An experienced safety professional with 15 years of specialist knowledge in installation, maintenance, and compliance. Currently managing client relationships and conducting site assessments for a leading and certification body. Demonstrates strong organisational skills, client-facing expertise, and a proven track of ensuring regulatory compliance.

Experience areas

1. Client Manager for Scotland

   • Manage new and existing client relationships for installation, maintenance and stopping schemes
   • Plan, conduct and report on site assessments of installers and maintainers in line with operational targets
   • Serve as first point of contact for client certification queries
   • ISO 9001 Qualified Certification Officer

2. Safety Consultant

   • Verified doors installed and maintained to correct specification per manufacturer guidance
   • Ensured compliance with current safety regulations for new and existing installations
   • Applied in-depth safety knowledge to advise clients on compliance responsibilities
   • Developed and maintained client relationships across portfolio

3. Firefighter

   • Responded to variety of incidents including residential, vehicle and vegetation fires
   • Delivered first aid and trauma care to casualties in emergency situations
   • Conducted safety education and awareness sessions with schools and businesses
   • Engaged with public in -pressure emergency response situations

4. Advertising Brand Executive

   • Collaborated with major brand leaders to optimise advertising coverage across multiple formats
   • Managed relationships with senior stakeholders including brand managers, finance directors and company leadership
   • Represented organisation at client events and functions
   • Conducted effective telephone and face-to-face business

5. Advertising Executive

   • Achieved sales targets across multiple publication channels within a team of five
   • Developed client base ranging from mid-size businesses to corporate leaders
   • Performed effectively under pressure to meet targets and deadlines
   • Managed accounts for specialised publications

6. Insurance Sales Agent

   • Processed inbound enquiries from prospective clients for multiple insurance products
   • Collaborated with underwriters and brokers to identify suitable solutions
   • Provided tailored advice to clients based on their specific requirements
   • Consistently met and exceeded set sales targets

Skills

Certifications

• ISO 9001 Certification Officer