Client Manager for Scotland - Installation

Summary

An experienced safety professional with 15 years of specialist knowledge in compliance, inspection, and certification. Currently manages client relationships and site assessments for safety schemes in a regulatory certification body. Demonstrates strong expertise in specification, maintenance standards, and client management across multiple sectors.

Experience areas

1. Client Manager - Installation

   • Manage new and existing clients related to safety certification schemes
   • Plan and carry out site assessments of installers and maintainers within required timescales
   • Accurately findings and submit compliance reports meeting operational targets
   • Serve as primary contact for client certification queries and support

2. Safety Consultant

   • Ensured doors met specification requirements and manufacturers' guidance standards
   • Applied in-depth knowledge to ensure clients understood safety responsibilities
   • Maintained compliance with current safety regulations across installations and maintenance
   • Created and maintained client relationships to support continuous business engagement

3. Firefighter

   • Responded to varied emergency incidents including structure fires, vehicle fires and grass fires
   • Applied first aid and trauma care to casualties involved in emergencies
   • Engaged with the public during emergency response and safety education
   • Delivered safety awareness training to local schools and businesses

4. Advertising Brand Executive

   • Worked with recognised brand leaders to maximise advertising coverage across multiple formats
   • Managed direct relationships with senior stakeholders including brand managers and company directors
   • Represented company at industry events and functions to enhance client relationships
   • Engaged effectively via phone and face-to-face interactions

5. Advertising Executive

   • Achieved highly set sales targets across multiple publications
   • Managed diverse client base ranging from leisure sector to finance and corporate clients
   • Thrived under pressure to meet targets and tight deadlines
   • Worked on specialist publications across leisure and tourism sectors

6. Insurance Sales Agent

   • Managed incoming enquiries from prospective clients seeking insurance products
   • Negotiated suitable product solutions in collaboration with underwriters and brokers
   • Advised clients on relevant coverage options to meet their needs
   • Consistently met and exceeded sales targets across eligible product lines

Skills

Certifications

• ISO 9001 Qualified