Verified Anonymous Profile
Customer Service & Sales Assistant
London, United Kingdom · 5.1 years experience
Open to opportunitiesSummary
A commercially-minded professional with a strong foundation in customer relationship management and high-volume sales. Currently working in a fast-paced service environment where they manage complex customer interactions, build rapport, and drive revenue growth. Holds a First Class Honours degree and brings proven capabilities in negotiation, problem-solving, and operational agility.
Experience areas
Client relationship management and consultative sellingCurrentNeeds analysis and objection handlingCurrentHigh-volume customer engagement (face-to-face and telephone)CurrentProfessional communicationCurrentCRM systems and digital toolsCurrentData analysis and reporting
Work experience
Employer names withheld for privacyCustomer Service & Sales Assistant
- Managed 100+ daily customer interactions in a high-pressure environment, consistently exceeding service targets
- Built strong rapport with diverse customers through needs analysis and persuasive upselling, increasing average transaction value
- Resolved customer objections and disputes professionally, driving repeat and long-term loyalty
- Demonstrated advanced multi-tasking and organisational skills managing simultaneous complex queries with precision
Skills
Advanced client relationship management and consultative sellingNeeds analysis, objection handling, and persuasive negotiationHigh-volume, face-to-face and telephone customer engagementProfessional communication (verbal and written) across diverse audiencesProblem-solving, workflow optimisation, and operational agility in dynamic environmentsAdvanced proficiency in CRM systems and digital communication toolsStrong data analysis and reporting capabilitiesFull UK driving license
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