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Customer Service & Sales Assistant

London, United Kingdom · 5 years experience

Open to opportunities

Summary

An experienced customer service and sales professional with a demonstrated track record of managing high-volume client interactions and building lasting relationships in fast-paced environments. Strong capabilities in consultative selling, needs analysis, objection handling, and persuasive negotiation. First Class Honours graduate with advanced analytical and communication skills, eager to transition into the lettings and property sector.

Experience areas

Client relationship management and consultative sellingCurrentSales negotiation and objection handlingCurrentHigh-volume customer service and engagementCurrentCRM systems and digital toolsCurrentData analysis and reportingOperational problem-solving and workflow optimisationCurrent

Work experience

Employer names withheld for privacy

  1. Customer Service & Sales Assistant

    • Managed 100+ daily customer interactions in a high-pressure environment, consistently exceeding service targets
    • Built strong rapport with diverse customers through needs analysis and qualifying techniques
    • Drove upsell opportunities and increased average transaction value through consultative selling
    • Resolved customer objections and disputes professionally, generating repeat and long-term loyalty
    • Demonstrated advanced multi-tasking and organisational skills managing simultaneous complex requests with precision

Skills

Advanced client relationship management and consultative sellingNeeds analysis, objection handling, and persuasive negotiationHigh-volume, face-to-face and telephone customer engagementProfessional communication (verbal and written) across diverse audiencesProblem-solving, workflow optimisation, and operational agility in dynamic environmentsAdvanced proficiency in CRM systems and digital communication toolsStrong data analysis and reporting capabilitiesFull UK driving license
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