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Customer Support Executive

New

Open to opportunities

Summary

An experienced Customer Support Executive with 1 year of hands-on experience in managing customer interactions across multiple channels including voice, chat, and email. Demonstrates strong problem-solving abilities, effective communication skills, and a customer-centric approach to resolving queries within defined service levels.

Experience areas

Customer Support & Relationship ManagementCurrentMulti-channel Communication (Voice, Chat, Email)CurrentQuery Resolution & Problem SolvingCurrentCRM Systems & ToolsCurrentCustomer Service ExcellenceCurrent

Work experience

Employer names withheld for privacy

  1. Customer Support Executive

    • Handled inbound and outbound customer queries across voice and written channels with professionalism and consistency
    • Resolved customer issues efficiently while adhering to company policies and defined turnaround times
    • Maintained accurate and up-to-date customer records in CRM systems
    • Delivered clear and correct information regarding products and services, ensuring high levels of customer satisfaction through effective communication and timely follow-ups

Skills

Customer Support & Relationship ManagementVoice, Chat & Email HandlingProblem Solving & Query ResolutionCRM ToolsCall Etiquette & Professional CommunicationMS WordBasic Computer Applications
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