Dynamics 365 CRM Developer | Power Platform Developer

Summary

An experienced Microsoft Dynamics 365 professional with hands-on expertise in configuring, customizing, and deploying CRM solutions across Sales, Customer Service, Field Service, and Marketing modules. Skilled in client-side and server-side development using JavaScript, C#, and the Power Platform suite, with practical experience in workflow automation, model-driven apps, and process optimization. Demonstrates strong technical foundation in Azure DevOps and version control, with commitment to advancing toward senior consulting and enterprise solution architecture roles.

Experience areas

1. Dynamics 365 CRM Consultant

   • Implemented and customized Microsoft Dynamics 365 components including entities, forms, views, and business process flows across Sales, Customer Service, Field Service, and Marketing modules
   • Enhanced form behaviour and validation through client-side scripting using JavaScript, improving data accuracy and user experience
   • Designed and deployed Power Apps and Power Automate solutions to automate manual processes and reduce operational turnaround time
   • Built a CRM-integrated project and task tracking solution to improve visibility into operational progress and timeline management
   • Collaborated with cross-functional teams to translate business requirements into functional CRM solutions and contributed to process improvement initiatives

2. Power Platform Developer

   • Built model-driven applications within Dynamics 365 supporting Customer Service and Sales modules
   • Designed and automated Power Automate flows to streamline business processes and reduce manual effort
   • Developed C# plugins to enforce server-side validation logic and enforce business rule compliance
   • Implemented client-side customizations using JavaScript to improve form behaviour and user experience
   • Managed tasks and bug tracking using Agile workflows with version control via Git and Visual Studio Code

Skills