Fraud Analyst

Summary

An experienced fraud analyst with a strong background in financial crime detection and prevention. Demonstrates excellent analytical abilities, customer service skills, and cross-team collaboration in a fast-paced payment services environment. Brings proficiency with fraud detection tools and a commitment to accuracy and integrity in protecting customers and business assets.

Experience areas

1. Fraud Analyst

   • Monitor and analyse transactions using specialised fraud detection software to identify suspicious activity patterns
   • Investigate fraud cases by reviewing account history, gathering evidence and conducting customer interviews
   • Determine legitimacy of transactions and escalate confirmed fraud cases to specialist investigation teams
   • Serve as primary point of contact for customers reporting suspicious activity and provide regular case updates

2. Sales & Customer Service (Work Experience)

   • Assisted with development and execution of marketing strategies across multiple social media platforms
   • Provided exemplary customer service on sales floor and via telephone, managing enquiries and reservations
   • Built and maintained effective working relationships with peers and management across departments

3. Sales & Inventory Support (Volunteer)

   • Communicated effectively with customers to assess needs and provide tailored recommendations
   • Processed multiple daily stock deliveries with attention to accuracy in order verification and inventory records
   • Delivered attentive customer service to generate positive feedback and customer satisfaction

Skills