Fraud Analyst

Summary

An experienced Fraud Analyst with a strong foundation in financial crime detection and risk management. Demonstrates expertise in transaction monitoring, fraud investigation, and customer communication across a payments processing environment. Known for dependable problem-solving, team collaboration, and a commitment to accuracy and integrity in high-stakes analytical work.

Experience areas

1. Fraud Analyst

   • Monitor and analyse transactions and accounts to detect suspicious activity using industry-standard fraud detection software and tools
   • Conduct thorough fraud investigations by reviewing account history, gathering evidence, and conducting customer interviews
   • Collaborate with internal teams to determine transaction legitimacy and develop optimal customer outcomes
   • Serve as primary point of contact for customers reporting suspicious activity, providing case updates and resolution information

2. Sales & Customer Service Representative

   • Developed and implemented advertising and marketing strategies across social media platforms
   • Delivered exceptional customer service on sales floor, managing transactions and providing product recommendations
   • Maintained accurate records of reservations and customer inquiries
   • Built and maintained effective working relationships with peers and management

3. Sales Support & Stock Management

   • Processed multiple daily stock deliveries with accurate inventory record-keeping
   • Provided attentive sales support and service recommendations to customers
   • Generated positive customer feedback through helpful and responsive service

Skills