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Head of Property Management – Residential Block

London, UK · 26 years experience

Open to opportunities

Summary

A seasoned head of residential block property management with 26 years of experience overseeing high-value leasehold estates across London. Expert in service charge budgeting, major works Section 20 consultation, and RTM company management. Has managed portfolios comprising over 3,000 units across prime and mid-market residential blocks. Known for transforming underperforming portfolios through compliance overhauls, contractor rationalisation, and leaseholder communication strategies that dramatically reduce dispute rates.

Experience areas

Residential Block Management15yCurrentLeasehold Reform & Compliance7yCurrentEstate Management5y

Work experience

Employer names withheld for privacy

  1. Head of Property Management

    2016 – Present
    • Oversaw a portfolio of 2,400 leasehold units across 38 prime London blocks, maintaining an annual service charge variance of under 3% against budgeted figures across five consecutive years
    • Led a full compliance transformation programme following an ARMA-Q audit, resolving 47 outstanding compliance actions within six months and achieving accreditation renewal
    • Reduced leaseholder formal complaints by 62% over three years through the introduction of structured communication protocols, a dedicated leaseholder portal, and quarterly estate reports

  2. Senior Property Manager

    2009 – 2016
    • Managed a 900-unit portfolio of mixed tenure blocks across North and East London, personally overseeing all major works programmes including a £4.2 million cladding and communal refurbishment project
    • Administered 14 Section 20 consultation processes simultaneously, achieving full statutory compliance with zero successful leaseholder challenges

  3. Property Manager

    2002 – 2009
    • Grew managed portfolio from 150 to 550 units through new client wins and organic block acquisitions over seven years
    • Introduced a contractor preferred supplier list that reduced reactive maintenance costs by 22% in the first year of operation

Skills

Residential block managementService charge budgeting and reconciliationSection 20 major works consultationRight to Manage (RTM) company oversightLeasehold legislation and complianceContractor procurement and managementLeaseholder dispute resolutionARMA and RICS compliance frameworksTeam leadership and staff development

Certifications

  • MIRPM – Institute of Residential Property Management
  • ARMA-Q Accredited Practice
  • RICS Level 3 Certificate in Leasehold Management
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