Lead Consultant

Summary

An experienced CRM developer and consultant with 12+ years of expertise in Microsoft Dynamics 365 and the Power Platform. Specialises in designing and implementing customer service solutions, cloud integrations, and enterprise applications. Demonstrates strong technical leadership in full-stack CRM development, from plugin architecture to user-facing applications.

Experience areas

1. Lead Consultant

   • Designed and developed Azure Web Services to integrate third-party communication platform with CRM
   • Implemented Call Center Model-Driven Apps with navigation, forms, views, and dashboards
   • Managed Power Platform Pipelines for CI/CD and solution deployments
   • Led system integrations with external applications and requirement gathering

2. Lead Consultant

   • Implemented end-to-end marketing and sales solution managing lead-to-invoice lifecycle
   • Designed target Dataverse data model and executed data migration from external platform to Dynamics 365 CE
   • Developed custom CRM components including Plugins, Workflows, Power Apps, and PCF Controls
   • Managed Power Platform Pipelines for CI/CD across multiple environments

3. Associate Consultant

   • Provided technical leadership for enterprise Customer Service implementation including unified routing and multi-channel integrations
   • Led technical design sessions and owned end-to-end implementation of Omnichannel solutions
   • Designed and implemented Canvas and Model-Driven Apps with Dataverse
   • Integrated data from multiple sources and configured cloud storage solutions

4. Associate Consultant

   • Developed and deployed Azure Functions to handle webhook requests from Dynamics plugins
   • Configured and customized Field Service solutions for scheduling and resource allocation
   • Developed Plugins, Workflows, PCF Controls, and Power Automation solutions
   • Managed CI/CD pipelines and configured security roles and field-level security

5. Associate Consultant

   • Implemented Dynamics 365 solution for a telecommunications service provider covering post-sale operations
   • Designed and implemented end-to-end business solutions across multiple Dynamics 365 modules
   • Developed and deployed Canvas and Model-Driven Apps with customized forms, views, and dashboards
   • Configured security roles, business units, and access teams; performed end-to-end testing

6. Dynamics CRM Developer

   • Implemented CRM Online solution for a global networking organisation
   • Executed data migration and developed JavaScript and business rules
   • Developed plugins, workflows, and ribbon customizations
   • Performed unit testing and bug fixing for enhancements

7. CRM Developer

   • Conducted requirement analysis and designed/modified UI components
   • Developed ribbon buttons, JavaScript, Plugins, Workflows, and business rules
   • Performed customizations and configurations per requirements
   • Conducted unit testing and managed bug fixes

8. Programmer Analyst

   • Developed HTML pages and UI components per product requirements
   • Wrote and executed unit test cases; managed module execution through production deployment
   • Performed bug fixing and change request management
   • Conducted unit and smoke testing

Skills