Microsoft D365 Techno-Functional Solution Architect

Summary

An experienced techno-functional solution architect with 12+ years in full-stack ERP and CRM delivery. Specialized in Microsoft Dynamics 365 (Finance & Operations, Business Central, Customer Engagement, Supply Chain, Commerce) and Epicor ERP, with deep expertise in X++ and AL development, cloud integration architecture, and AI/Copilot deployment. Proven track record leading 12+ enterprise implementations with 100% on-time delivery, zero budget overruns, and zero escalations; has mentored four junior developers into technical lead roles.

Experience areas

1. Microsoft D365 Techno-Functional Solution Architect

   • Led solution architecture across D365 F&O, Business Central, Customer Engagement, Supply Chain, and Commerce; managed full lifecycle from discovery through hypercare for retail and distribution clients
   • Deployed AI Builder and Copilot Studio solutions embedded in D365 that eliminated dedicated analyst roles, including one invoice model that removed AP analyst position at a 300-person organization
   • Designed reusable Azure integration architecture using Logic Apps, API Management, Service Bus, and Data Factory; standardized across four client engagements
   • Contributed technical scoping to five RFP responses; three closed including the largest D365 Finance & Operations contract in the local office history

2. Senior D365 Developer

   • Primary technical lead on 12+ D365 F&O, Business Central, HR, and Project Operations implementations for enterprise manufacturing and distribution clients; maintained 100% on-time go-live record with zero budget overruns and zero escalations
   • Delivered full-stack technical solutions: X++ extensions, AL customizations, Dataverse data models, Power BI dashboards, and Azure integration layers within single engagements
   • Built cross-system integration pipelines linking D365 F&O, D365 CE, Business Central, and Epicor ERP systems, processing thousands of records daily with zero maintenance calls after two years in production
   • Mentored four junior developers across F&O, Business Central, and Customer Engagement tracks who progressed into independent technical lead positions

3. D365 Developer & Functional Consultant

   • Developed and configured D365 Supply Chain Management, Customer Engagement, and Commerce solutions for financial services and mid-market clients; owned full technical delivery on three projects from requirements through post-go-live
   • Built X++ customizations, Power Automate flows, and third-party ISV integrations; every project delivered on schedule with no budget overrun
   • Led UAT coordination, cutover execution, and hypercare support; three clients returned for follow-on engagements citing delivery reliability
   • Managed Epicor ERP configurations and integrations for clients in mixed-ERP transition environments

4. Microsoft Dynamics AX / NAV / CRM Developer

   • Developed X++ customizations, SSRS reports, and AX 2009/2012 workflow configurations for Finance and Supply Chain across manufacturing and distribution clients
   • Expanded into D365 Customer Engagement development, covering Sales automation, lead qualification, and quote-to-order workflows; became one of few developers with dual ERP and CRM expertise
   • Executed data migrations using legacy import frameworks and custom SQL scripts; all migrations passed reconciliation audit on first attempt
   • Progressed from junior developer to independent technical contact within 18 months, independently leading requirements workshops and UAT cycles

Skills