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Microsoft Dynamics CRM Specialist

[redacted], Kenya · 5.9 years experience

Open to opportunities

Summary

An experienced Microsoft Dynamics 365 CRM technical consultant with 5 years of specialized expertise in designing, implementing, and customizing enterprise CRM solutions. Proficient in full-stack development, system integration, and [redacted] process automation using the Microsoft technology ecosystem. Demonstrates strong technical leadership, analytical problem-solving, and ability to translate complex [redacted] requirements into scalable technical solutions.

Experience areas

Microsoft Dynamics 365 CRM customization and configurationCurrentPlugin and workflow developmentCurrentPower Platform (Power Apps, Power Automate, Power BI)CurrentCloud platforms and data integration (Azure, Azure Data Factory)CurrentAPI development and third-party system integrationCurrentData analytics and reportingCurrentTechnical [redacted] and user supportCurrentC# and .NET development

Work experience

Employer names withheld for privacy

  1. Microsoft Dynamics CRM Specialist

    • Designed and implemented Dynamics CRM change requests and custom solutions to extend system functionality
    • Developed and deployed plugins, workflows, and custom activities to automate [redacted] processes
    • Designed and implemented Power Automate flows to streamline CRM operations and reduce manual effort
    • Built Power BI reports and dashboards for data-driven insights and CRM performance monitoring
    • Developed APIs and Azure Data Factory pipelines to integrate CRM with third-party systems and facilitate data migration
    • Provided technical support and [redacted] to CRM users on customized modules

  2. Microsoft Dynamics CRM Technical Consultant

    • Designed and implemented custom CRM solutions addressing complex [redacted] requirements across multiple engagements
    • Developed and deployed plugins, workflows, and custom activities to enhance CRM functionality and automate key processes
    • Collaborated with cross-functional teams to gather requirements and translate [redacted] needs into technical specifications
    • Conducted performance tuning and system optimization to improve scalability and user experience
    • Built advanced reports and dashboards using Power BI for [redacted] analytics and decision-making
    • Delivered user [redacted] and solution demonstrations to stakeholders and potential clients

  3. IT Support Intern

    • Provided technical support to end-users for IT-related issues
    • Troubleshot and resolved hardware and software problems in a timely manner

Skills

Microsoft Dynamics 365 CRMMicrosoft Power Platform (Power Apps, Power Automate, Power BI)C#.Net FrameworkAzureAzure Data FactoryMicrosoft Dynamics 365 CRM Customization and ConfigurationPlugin DevelopmentWeb Services (Soap, Rest).Net API DevelopmentVersion Control (Git, DevOps)JavaScriptHTMLCSSWebsite DevelopmentSQL ServerSQL Server Integration ServicesData AnalyticsTechnical leadershipTechnical issues analysisStrategic thinking
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