MS Dynamics CRM Developer

Summary

An experienced developer with 10+ years in enterprise software solutions, specializing in Microsoft Dynamics CRM and Power Platform technologies. Strong background in designing and deploying cloud-based CRM systems, ETL pipelines, and low-code applications. Proficient in data integration, business process automation, and cross-functional project delivery in fast-paced, regulated environments.

Experience areas

1. MS Dynamics CRM Developer

   • Designed and deployed SSIS packages for large-scale data extraction, transformation, and loading across multiple CRM entities from SQL Server and Oracle databases
   • Developed ETL solutions to integrate CRM, ERP, and Field Service systems, ensuring accurate data synchronization and migration of legacy systems to cloud platforms
   • Created custom plugins, workflows, and Power Automate flows for service request handling, technician dispatch, and business process automation
   • Built Power BI dashboards and SSRS reports for data-driven decision-making; customized CRM entities and forms with JavaScript and web resources
   • Led IAM policy reviews and access control implementations to ensure compliance with regulatory standards; provided production support and resolved integration issues

2. MS Dynamics CRM Developer

   • Configured and implemented CRM sales and service modules; developed plugins using Visual Studio and C# for business logic enhancement
   • Implemented workflows, business process flows, and duplicate detection rules to optimize sales processes and maintain data integrity
   • Designed and deployed Field Service solutions for technician scheduling and resource allocation; integrated with ERP modules for inventory tracking
   • Developed dynamic reports using Power Apps and SSRS; administered CRM security rights and user/group roles across business lines
   • Led IAM projects from requirement gathering through implementation and testing, ensuring secure access control across enterprise systems

3. MS Dynamics CRM Developer

   • Implemented CRM configuration and customization modules; developed web services and web resources for third-party vendor integration
   • Managed solution deployment and movement across different CRM instances; provided post-production maintenance and support
   • Integrated CTI solutions and customer feedback systems; planned and performed quality reviews of project deliverables prior to release
   • Collaborated with product owners, developers, and QA teams to resolve requirement updates and application changes

4. .NET Developer

   • Designed and developed enterprise applications using .NET Framework, ASP.NET, and ADO.NET with SQL Server backend
   • Implemented forms-based authentication, input validation controls, and data access assemblies following best practices
   • Created stored procedures, T-SQL queries, and data exchange interfaces; developed web UI using AJAX and XML technologies
   • Built business logic components in Visual Basic and deployed in COM+ environments; generated reports using Crystal Reports

Skills