Parcel Courier

Summary

An adaptable professional with diverse experience in administration, customer service, and security operations, now seeking a career transition into real estate and lettings. Demonstrates strong client relationship management, organisational skills, and the ability to thrive in fast-paced environments whilst maintaining attention to detail and problem-solving capability.

Experience areas

1. Parcel Courier

   • Providing reliable and timely delivery services

2. Bartender

   • Delivered exceptional customer service in a hospitality setting
   • Maintained high operational standards in a fast-paced environment

3. Front-of-House Security Officer

   • Ensured safety and security of clients and property
   • Delivered professional customer service to tenants and visitors
   • Handled issues and concerns with professionalism and discretion

4. CCTV Controller

   • Monitored property security and maintained detailed incident records
   • Collaborated with law enforcement and property management teams to resolve security issues
   • Prepared compliance reports on site activities to industry standards

5. Bar Manager

   • Managed bar operations and team coordination

6. Administrator

   • Managed high-volume stakeholder communication across multiple channels with prompt, courteous responses
   • Produced, analysed, and interpreted reports using various IT systems to support informed decision-making
   • Supported process improvement initiatives to enhance operational efficiency and cost-effectiveness
   • Organised logistics for meetings and events, managing documentation, minutes, and coordination
   • Managed compliance-critical document processing including data entry, scanning, and secure distribution
   • Provided flexible team support and workload management, covering absences and meeting business objectives

Skills

Certifications

• Business Administrator Level 3 Apprenticeship