Parcel Courier

Summary

An adaptable professional with diverse experience in administrative coordination, customer service, and security operations. Demonstrates strong organisational abilities, stakeholder communication skills, and a proven track record of managing high-pressure environments. Now seeking to transition into the real estate and lettings sector, leveraging transferable expertise in client relations, negotiation, and process management.

Experience areas

1. Parcel Courier

   • Delivering parcels and ensuring client satisfaction in logistics operations

2. Bartender

   • Provided exceptional customer service in a fast-paced hospitality environment
   • Managed client interactions and built strong relationships with patrons

3. Front-of-House Security Officer

   • Ensured safety and security of clients and property
   • Delivered professional customer service to tenants and visitors
   • Managed security concerns and issues with professionalism

4. CCTV Controller

   • Monitored property security and maintained detailed incident records
   • Collaborated with law enforcement and property management teams to resolve security issues
   • Prepared compliance reports on site activities to industry standards

5. Bar Manager

   • Managed bar operations in a hospitality setting

6. Administrator

   • Managed high-volume stakeholder communication across multiple channels with prompt, courteous responses
   • Produced, analysed, and interpreted reports using various IT applications to support decision-making
   • Coordinated meeting and event logistics, including preparation of reports, minutes, and documentation
   • Supported process improvement initiatives and contributed to enhancing operational efficiency and cost-effectiveness
   • Managed information systems in both digital and paper formats, ensuring compliance with data handling standards
   • Provided flexible team support, including cover for absent team members and liaison between stakeholders

Skills

Certifications

• Business Administrator Level 3 Apprenticeship