Property Case Handler & Administrator / Lettings & Compliance Officer

Summary

An experienced operations and data professional with a cross-industry background spanning property lettings, healthcare administration, telecommunications, and virtual assistance. Demonstrates strong expertise in regulatory compliance, data management, documentation control, and customer service delivery. Known for attention to detail, organisational capability, and the ability to manage multiple complex priorities whilst maintaining accuracy and professionalism.

Experience areas

1. Property Case Handler & Administrator / Lettings & Compliance Officer

   • Ensured compliance with UK property regulations including safety certifications and electrical inspections
   • Prepared and issued tenancy agreements and legal documentation
   • Conducted tenant referencing and Right to Rent verification checks
   • Maintained accurate records on lettings systems and CRM platforms with regular process quality audits

2. Senior Reference File Maintainer Associate (Data Analyst)

   • Managed multiple concurrent data projects with strict deadline adherence
   • Collected, analyzed, validated, and audited healthcare data for various organisations
   • Coordinated cross-functional initiatives whilst maintaining data quality standards

3. Virtual Assistant & Sales Coordinator

   • Managed email communications, client scheduling, and administrative records
   • Prepared reports and spreadsheets to support operational requirements
   • Served as primary client contact, ensuring timely responses and professional follow-up

4. Dealer Support & Porting Representative

   • Assisted dealers with account management and service request coordination
   • Achieved rapid promotion due to strong organisational and problem-solving capabilities
   • Coordinated complex process workflows and maintained dealer relationships

5. Customer Service & Sales Representative

   • Managed customer accounts, escalations, and associated documentation
   • Promoted to sales role and achieved Top Seller's Club recognition

6. Sales / Nurse Representative

   • Assisted patients with insurance benefits verification and eligibility enquiries
   • Maintained accurate medical and insurance records in compliance with standards
   • Received recognition awards for performance improvement and top agent achievement

Skills