Property Case Handler & Administrator / Lettings & Compliance Officer

Summary

An experienced administrator and data professional with cross-industry expertise in property compliance, healthcare data management, and customer service. Demonstrates strong regulatory knowledge, documentation proficiency, and quality assurance capabilities with a proven track record of managing complex projects and maintaining high standards of accuracy and confidentiality.

Experience areas

1. Property Case Handler & Administrator / Lettings & Compliance Officer

   • Ensured compliance with UK property regulations including Gas Safety, EPC, and EICR requirements
   • Prepared and issued tenancy agreements and legal documentation
   • Conducted tenant referencing and Right to Rent verification checks
   • Managed rent records, reconciliations, and compliance tracking across multiple properties

2. Senior Reference File Maintainer Associate (Data Analyst)

   • Managed and executed multiple concurrent data projects for healthcare organizations
   • Collected, analyzed, validated, and audited large-scale healthcare datasets
   • Coordinated project delivery while meeting strict regulatory deadlines

3. Virtual Assistant & Sales Coordinator

   • Managed client communications, email correspondence, and scheduling
   • Prepared operational reports and documentation to support business activities
   • Served as primary point of contact ensuring timely client responses and follow-ups

4. Dealer Support & Porting Representative

   • Assisted dealers with account management and service request coordination
   • Demonstrated strong organizational and problem-solving abilities
   • Achieved rapid promotion based on performance and communication skills

5. Customer Service & Sales Representative

   • Managed customer accounts, escalations, and related documentation
   • Transitioned to sales role and achieved Top Seller's Club recognition
   • Built strong customer relationships while maintaining service quality

6. Sales / Nurse Representative

   • Assisted patients with insurance benefits verification and eligibility assessment
   • Maintained accurate medical and insurance records with strict confidentiality protocols
   • Recognized as Most Improved Agent and Top Agent for performance

Skills