Regional Supervisor

Summary

An experienced regional supervisor in property restoration and claims management with over a decade of team leadership expertise. Demonstrates strong proficiency in fire and flood claims, building regulations, drying techniques, and customer relationship management across commercial and domestic loss assessments.

Experience areas

1. Regional Supervisor

   • Managed and mentored a team of 15 technicians across fire, flood, and complex loss claims
   • Oversaw claim management lifecycle from pricing schedules through invoicing and loss adjuster relations
   • Led on-site audits, development programmes, and toolbox talks to maintain service standards
   • Administered regional scheduling, work-in-progress reporting, and service level agreement monitoring

2. Customer Services Advisor

   • Served as primary contact for customers requiring temporary vehicle support following accidents
   • Managed computer systems, diary scheduling, and document organization
   • Prioritized and handled incoming customer communications

3. Despatch Operator

   • Coordinated loading, unloading, and delivery logistics for product distribution
   • Maintained inventory accuracy through regular stock-takes and record updates
   • Organized team scheduling and operational paperwork

Skills