REGIONAL SUPERVISOR

Summary

An experienced Regional Supervisor in property restoration and claims management with 15+ years in the sector. Demonstrates strong expertise in building regulations, fire and flood damage assessment, advanced drying techniques, and team leadership. Known for meticulous attention to detail, mentoring capability, and customer-centric service delivery.

Experience areas

1. Regional Supervisor

   • Managed team of 15 technicians across commercial and domestic loss assignments with consistent quality delivery
   • Conducted on-site audits and made authoritative decisions on loss adjuster relationships and claim progression
   • Oversaw claim management lifecycle from schedule pricing through invoicing using industry-standard software
   • Mentored trades staff in advanced drying methodologies and construction best practices including CDM compliance

2. Customer Services Advisor

   • Served as primary contact for accident claimants requiring temporary vehicle provision and support
   • Managed diary scheduling, paperwork organisation and system updates to ensure efficient case progression
   • Prioritised and handled -volume inbound communications whilst maintaining service standards

3. Despatch Operator

   • Coordinated loading, unloading and logistics of products across multiple delivery cycles
   • Managed stock oversight, inventory updates and regular stock-take audits
   • Organised scheduling and workflow for team members to optimise operational efficiency

4. Customer Services Advisor

   • Provided frontline customer support on retail shop floor during part-time concurrent education
   • Maintained stock compliance, product freshness standards and store presentation

Skills

Certifications

• St Johns First Aid at Work
• Level 3 Award in Education and Training (PTLLS)
• UKATA Asbestos Awareness
• BDMA Technician Level 1
• BDMA Claims Practitioner
• BTEC National in Public Services