Senior Microsoft Dynamics 365 CE Developer

Summary

An experienced Microsoft Dynamics 365 CE developer with 10+ years of progressive expertise across banking, [redacted], and retail sectors. Specialises in building scalable enterprise solutions using C# plugins, Power Platform, Azure services, and Dataverse, with demonstrated proficiency in complex integrations, security models, and AI-driven enhancements.

Experience areas

1. Senior Microsoft Dynamics 365 CE Developer

   • Designed and implemented dispute management case lifecycle with custom validations using C# plugins, ensuring data integrity and preventing duplicate claims across regions.
   • Built real-time dashboards using Power BI and embedded analytics, providing visibility into case volumes, aging metrics, and SLA compliance.
   • Architected integration layer leveraging Azure Service Bus, Logic Apps, and REST APIs to orchestrate data flow between Dynamics 365 and downstream systems.
   • Configured role-based security and field-level access controls to ensure compliance with regional data protection requirements.

2. Microsoft Dynamics 365 CE Developer

   • Developed loan origination workflows using Business Process Flows and asynchronous plugins, automating multi-stage approval processes from intake to final approval.
   • Integrated D365 with external banking APIs using REST and .NET frameworks, enabling real-time credit validation and customer data synchronisation.
   • Built automated notification and approval workflows using Power Automate, reducing manual handoffs and improving process turnaround time.
   • Implemented comprehensive CI/CD pipeline using Azure DevOps for managing solution deployments across development, UAT, and production environments.

3. Microsoft Dynamics CRM / D365 CE Developer

   • Supported migration from on-premises CRM to cloud-based D365 CE Online, ensuring compatibility of customisations and minimal service disruption.
   • Engineered patient service request tracking system using custom entities, workflows, and JavaScript enhancements to improve care team efficiency.
   • Designed security model using Business Units and Security Roles to enforce department-level access controls over sensitive [redacted] information.
   • Developed operational dashboards and SSRS reports providing real-time visibility into case metrics, SLA compliance, and service request aging.

4. Microsoft Dynamics CRM Consultant

   • Customised appointment tracking and patient engagement module, implementing validations and automated workflows for appointment reminders.
   • Executed data migration programme using SSIS, transforming legacy [redacted] system data into standardized CRM structure with validation rules.
   • Integrated CRM with billing system using SOAP services, ensuring bidirectional sync of patient and treatment data.
   • Designed and deployed SSRS reports for operational visibility into appointment schedules, cancellations, and resource availability.

5. Microsoft Dynamics CRM Developer

   • Built distributor management and order processing system with dynamic pricing and credit limit validations enforced via C# plugins.
   • Automated order approval workflows using CRM workflows, triggering notifications to regional managers for transactions exceeding defined thresholds.
   • Integrated CRM with backend ERP system using SOAP services for real-time synchronisation of order and inventory data.
   • Designed operational reports using SSRS to track distributor performance, order volumes, and regional sales trends for management visibility.

Skills