Tobacco Dependence Coordinator

Summary

An experienced NHS administrative and governance professional with a proven track record supporting senior leadership, coordinating complex services, and improving patient pathways in high-pressure clinical environments. Demonstrates expertise in governance, compliance, safeguarding, and patient liaison, with strong capabilities in meeting management, data systems, and operational support.

Experience areas

1. Tobacco Dependence Coordinator

   • Delivered frontline and remote patient support for tobacco cessation services, improving patient engagement and treatment uptake
   • Coordinated care pathways including medication provision and follow-up scheduling to ensure continuity of care
   • Built strong relationships with multidisciplinary teams to support integrated patient care
   • Produced accurate, high-quality meeting minutes and distributed key actions to stakeholders while maintaining strict confidentiality and safeguarding compliance

2. Quality Governance Officer

   • Supported senior leadership with governance processes, ensuring compliance and operational effectiveness
   • Organised and coordinated senior management and departmental meetings
   • Produced detailed minutes and tracked actions to support improvement initiatives

3. Receptionist / Administrator – Catheter Laboratory

   • Managed high-volume patient flow including admissions, discharges, and transfers in a fast-paced clinical environment
   • Maintained accurate electronic patient records and documentation
   • Supported emergency admissions while ensuring data integrity

4. Outpatients Administrator

   • Managed check-in and discharge of up to 150 patients daily
   • Ensured accurate data entry and smooth clinic operations

Skills

Certifications

• Safeguarding Adults Level 2
• Safeguarding Children Levels 1 & 2
• NCSCT Certified
• STRCP Level 3
• Counselling Level 2