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Work Experience / Sales Support

Birmingham, UK · 20 years experience

Open to opportunities

Summary

A motivated, customer-focused professional with hands-on experience in estate agency operations and residential lettings. Brings strong interpersonal and sales support skills developed across customer-facing roles, combined with active pursuit of formal qualifications in property and lettings compliance. Demonstrates target-driven mindset, reliability, and proven ability to manage client relationships and office administration in fast-paced environments.

Experience areas

Customer Service & Client Relationship ManagementCurrentResidential Lettings & Property OperationsCurrentSales Support & NegotiationCurrentOffice Administration & Diary ManagementCurrentProperty Compliance & Legal StandardsAppointment Coordination & SchedulingData Management & Record Keeping

Work experience

Employer names withheld for privacy

  1. Work Experience / Sales Support

    • Assisted with property enquiries from buyers, sellers, landlords, and tenants in a busy estate agency
    • Supported sales and lettings processes, observing and learning negotiation techniques during transactions
    • Developed understanding of property legislation, compliance, and professional standards
    • Handled office administration, property listings, and client communications

  2. Customer Service Representative

    • Delivered high-level customer service in a client-facing, time-critical environment
    • Managed bookings, schedules, and payments independently
    • Built and maintained repeat client relationships through clear, professional communication
    • Demonstrated reliability, punctuality, and resilience in a performance-driven setting

  3. Sales & Customer Support

    • Handled customer enquiries and supported sales activity in a fast-paced, target-focused environment
    • Built and maintained positive customer relationships
    • Assisted with daily operations, stock coordination, and service delivery

  4. Family Carer

    • Managed confidential responsibilities with reliability and professionalism
    • Demonstrated patience, discretion, organisation, and emotional resilience over extended period

Skills

Customer service & client relationship buildingTelephone, email & face-to-face enquiriesProperty viewings & appointment coordinationSales support & negotiation awarenessTarget-driven & commission-focused mindsetDiary management & appointment bookingAccurate data entry & record keepingProfessional communication & presentationMicrosoft WordExcelTime management, reliability & organisation

Certifications

  • ARLA (Propertymark) qualification
  • Health & Safety & Fire Safety (Residential)
  • First Aid
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