Estate & Facilities Manager - Commercial Property Management

Estate & Facilities Manager - Commercial Property Management

Location: Southampton Science Park (On Site)

Job type: Permanent Full Time

Reference: 023525

Specialism: Site Staff

Posted: 22 October 2026

About the Role

Southampton Science Park is a leading innovation campus located at Chilworth on the outskirts of Southampton and closely associated with the University of Southampton. Set within approximately 72 acres of landscaped grounds, the park accommodates over 100 science, technology and knowledge-based businesses, ranging from start-ups and university spinouts to established international companies. The accommodation comprises a mix of office, laboratory and research and development space, supporting occupiers across sectors including life sciences, digital technology, engineering, software and advanced manufacturing.

Working closely with the USSP management team, the Estates & Facilities Manager will play a key role in delivering premium occupier and visitor experience, ensuring the highest standards of health and safety, statutory compliance, environmental performance and sustainability across the estate.

Key Skills and Competencies

Organisation

• Excellent personal administration skills and ability to efficiently organise your working day to deliver a first-class service across the site, including daily/weekly/monthly site inspections, contractor management (including formal reviews), proactive Vantify helpdesk and Health and Safety management
• Attendance at weekly client meetings to discuss operational matters and provision of quarterly Board reports on Health and Safety and security matters
• Proactively ensure site-based colleagues manage themselves professionally and lead by example
• Management of the property in accordance with Lambert Smith Hampton's 'Best Practice' QM Policy and Procedure

Communication

• Communicate concisely, both orally and in writing
• Handle all day-to-day enquiries from any source regarding the daily operation of the Science Park and liaise closely with the Science Park's Operations Director
• Maintain clear communication channels with other members of the Commercial Property Management Team
• Confidently express personal views on situations and share experience and ideas with the team
• Professional appearance and attire at all times
• Present a professional image when dealing with clients and tenants
• Demonstrate commitment to self-development
• Computer literate, including Microsoft Office Suite and Commercial Property Management systems

Analytical Reasoning

• Good attention to detail with regular production of carefully prepared, accurate work
• Good numerical and analytical skills
• Use thorough and effective data gathering techniques in all aspects of work

Interpersonal Skills

• Demonstrate cooperation and willingness to work with others
• Good, confident social skills
• Ability to work and, as necessary, lead within a team environment and on own initiative, whilst understanding wider company and client policy and issues

Main Duties and Responsibilities

• Establish and maintain proper site records and premises administration in accordance with Lambert Smith Hampton's 'Best Practice' QM Policy and Procedure, with records available for review on Vantify Risk and Vantify CAFM systems
• Regularly liaise and communicate with occupiers as the principal point of contact for advice and guidance on the day-to-day operation and performance of the Science Park, including occupier meetings and preparation/circulation of occupier handbook
• Provide an exceptional and efficient experience for all Science Park occupiers, visitors, clients, Lambert Smith Hampton colleagues and contractors/suppliers
• Complete regular property inspection audits to specified frequency and report to Commercial Property Manager/Senior Facilities Manager regarding premises conditions and services
• Ensure planned maintenance and reactive repair requirements are undertaken in a compliant, efficient and cost-effective manner
• Demonstrate familiarity with all heating, ventilation, mechanical, electrical, life safety and public health plant, equipment and systems in each building and sound understanding of their purpose, general working and criticality
• Work with Commercial Property Manager/Senior Facilities Manager to ensure planned maintenance contracts are in place and achieve performance specifications, legislative compliance, efficiency and appropriate comfort and wellness conditions
• Engage regularly with suppliers and monitor contractor performance against agreed contract standards, liaising with the Lambert Smith Hampton procurement team
• Identify and manage minor fabric repairs and minor building works with reference to Commercial Property Manager/Senior Facilities Manager
• Understand the principal terms of occupiers' leases as they affect facilities management of the Science Park and the client's obligations to provide Facilities Management services
• Introduce major building and CDM project works to colleagues in Lambert Smith Hampton's Building Consultancy division via Lambert Smith Hampton Property Managers as identified
• Deliver and demonstrate Health and Safety compliance according to relevant legislation and Lambert Smith Hampton Health and Safety Policy procedure
• Escalate risk action items to Lambert Smith Hampton Senior Facilities Managers/Property Manager where Client instruction and funding is required
• Ensure Vantify Risk and Vantify CAFM systems are updated and actions recorded accurately
• Organise and coordinate first aid facilities and fire evacuation drills, liaising with local emergency and security services as required
• Ensure all occupiers and contractors comply with current Health & Safety legislation and safe working practice
• Proactively and competently use LSH Property Plus & Safe Contractor compliance web management systems to ensure all compliance matters are logged and managed effectively
• Review risk assessments undertaken by external auditors (Ligtas) on an annual basis
• Complete Health & Safety checklists at required intervals and take action to correct any failings
• Work under the direction of colleagues in LSH Energy to gather all utility meter readings in a timely manner, log and input to the appropriate system or person
• Ensure the Tenants Handbook is regularly updated and distributed
• Record all accidents and dangerous occurrences promptly, investigate and take necessary action to prevent recurrence, and update FM and PM
• Assist the Commercial Property Management team in financial management of the property, including purchase order raising and service charge budget assistance in accordance with Lambert Smith Hampton Policy and Procedure and RICS Guidelines
• Lead environmental compliance and sustainability initiatives across the estate
• Monitor environmental performance, utilities and waste management
• Ensure compliance with environmental legislation and site standards
• Demonstrate experience managing CIS contractors and associated compliance requirements, with sound understanding of the CIS scheme and its practical application
• Experience working in a multi-occupied science park or similar commercial environment
• Liaise with the Science Park's Business Development team to keep them updated on significant tenant issues and maintenance works

Knowledge, Skills & Experience Required

• Excellent demonstrable customer service skills
• Good general knowledge of FM – Administration/Health & Safety
• Ideally IOSH Managing Safely although training can be provided to the right candidate
• Good IT system skills

Commitment to Diversity and Inclusion

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

We want to ensure that your application can be considered for all relevant roles across the Lambert Smith Hampton group of companies, including subsidiary and affiliate companies. By submitting your application, you acknowledge that your personal data may be shared with other Lambert Smith Hampton Group subsidiary and affiliate companies. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy.