Office and Facilities Manager

About Us

The Company

Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas that guide us towards our shared vision of empowering businesses through marketing automation and engagement.

The Product

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data siloes, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

We have an exciting opportunity to join Dotdigital as our Office and Facilities Manager. You'll be responsible for managing our office and facilities portfolio, overseeing our colocation working arrangements and for managing a scalable solution to support our evolving team and ways of working. We currently have offices in London, New York, Cape Town, Melbourne, Sydney, plus access to shared office spaces for other cities as well. You'll be reporting into the Global People Director and working closely with our Legal, Finance and Business Solutions teams.

This role provides workplace support to our teams across our global offices and is essential to the smooth functioning of our facilities operations. Day-to-day you'll be based from our London Bridge offices, with occasional travel to our Manchester and Southampton offices, and the role will include hands-on management of these offices in particular.

You will be responsible for our workplace and facilities compliance including Health and Safety, office maintenance and supplier relationships. We are proud holders of ISO14001 and ISO27001 and this role plays a key part of the regular adherence to process and also supporting the periodic audits that take place. A keen interest in environmental management within office-based business is essential and this role sits on our environmental committee. You'll also play a key role in our regular SECR reporting.

No two days are the same, the role is hands on and might involve:

• Managing suppliers including our cleaning and maintenance suppliers
• Handling deliveries and visitors
• Ensuring office readiness for internal and external events (with a reset afterwards)
• Access for employees
• Ordering and managing stock levels of refreshments
• Problem solving key workplace projects

Working arrangements

This role is part-time, based in the London office for Tuesday, Wednesday and Thursday.

About You

The ideal candidate will bring significant experience in office, facilities, and workplace management, preferably within a fast-paced, multi-site or international organisation. They will have a proven track record of overseeing office operations, facilities maintenance, supplier and vendor relationships, and workplace compliance across multiple locations.

Key experience requirements

• Office and Facilities Management: Experience managing day-to-day office operations, ensuring workplaces are safe, functional, and provide an excellent employee experience across multiple office locations.

• Multi-Site and Global Workplace Support: Experience coordinating facilities and workplace services across geographically dispersed offices, including supporting hybrid and co-working environments.

• Health, Safety and Compliance: Strong knowledge of workplace compliance requirements, including Health & Safety legislation, risk management, office maintenance, and audit readiness.

• Supplier and Vendor Management: Demonstrate experience managing external service providers, contracts, and facilities budgets while maintaining high service standards.

• Workplace Operations and Employee Support: Hands-on experience managing office readiness, visitors, deliveries, access control, stock management, and supporting company events.

• Environmental and Sustainability Management: A strong interest in environmental sustainability, with experience supporting environmental initiatives, ISO14001 standards, carbon reporting, or related programmes.

• Quality and Information Security Standards: Experience supporting compliance with recognised standards such as ISO14001 and ISO27001, including documentation, process adherence, and audit support.

• Project Management and Problem Solving: Ability to lead workplace improvement initiatives, office moves, refurbishment projects, or operational change programmes while adapting to evolving business needs.

• Stakeholder Management: Proven ability to work collaboratively with the People, Legal, Finance, and IT teams, building strong relationships across all levels of the organisation.

• Communication and Organisation: Excellent organisational, prioritisation, and communication skills, with the ability to manage multiple priorities and respond effectively to day-to-day operational challenges.

Interview Process

• 15min Screening Call with Team Talent
• Attention to detail (Textual) test gorilla test
• 1 hour Zoom interview with Global People Director
• 1.5 hour face to face interview in the London Bridge office with Global People Director and other senior leaders across the business (with task to follow)

Global Benefits

• Commission & bonus opportunities
• Annual leave that increases with service + option to buy more
• Additional paid wellbeing days + annual wellbeing reward
• Christmas office shutdown (extra time off)
• Enhanced parental leave & family support policies
• Employee recognition & reward schemes
• Referral bonuses & long-service rewards

Our Commitment

Authenticity in Our Hiring Process

At Dotdigital, we believe in genuine conversations and authentic expertise. While AI can be a valuable and legitimate tool in many contexts, we ask candidates not to use AI-generated content or live AI assistance at any stage of our recruitment process, including applications, assessments, and interviews. We appreciate your cooperation in helping us keep our hiring process fair, transparent, and focused on real human insight.

DEI Commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal Statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.