Property Manager

About Dwelly

Dwelly is a UK-based, AI-enabled lettings and property management platform growing through a roll-up strategy acquiring estate agencies. The company operates through two arms: i) acquiring existing letting agencies to secure recurring revenue-type landlord portfolios, and ii) building technology to automate tenant management, payments, and post-rental property maintenance. The company integrates AI services to automate business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to improve user experiences and increase efficiency.

Dwelly is a fast-growing, product-focused company backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

Position Summary

We are seeking a proactive and highly organized Property Manager to lead the daily operations of a dedicated residential portfolio. As a key point of contact between tenants, contractors, and owners, you will ensure every home is maintained to the highest standard.

Working closely with agency teams and managers, you will play an important role in enabling Dwelly's vision to transform the lettings industry in the UK. This role requires an individual comfortable with frequent change, highly resilient, and with a proactive mindset.

Your Day-to-Day

• Serve as the primary point of contact for a specified property portfolio
• Adopt the Dwelly CRM as the primary platform for facilitating portfolio management
• Consistently maintain a high level of service across the 4 key areas of Dwelly property management (maintenance, compliance, move-outs, inspections)
• Negotiate with Landlord and Tenant regarding deposit deductions and refer to TDS when necessary
• Resolve landlord, tenant, and contractor issues in a timely and professional manner
• Ensure your portfolio is compliant to UK safety legislation and housing standards
• Any other duties within your capabilities as requested by Management

Requirements

Essential:

• 3-5+ years UK Property Management experience
• Excellent communication and customer service skills
• Strong UK lettings regulations knowledge
• Comfortable with technology adoption
• Comfort with ambiguity and rapid change
• Highly resilient

Would be a plus:

• Tech-enabled environment experience
• Experience with multiple CRM

Compensation & Benefits

Competitive salary based on performance, recognising exceptional contributions to our integration success.

About Working at Dwelly

This is not a fancy office or a static workplace. Instead, this is solving one of the world's most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.

This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard and shoot for extremely ambitious results. We want people to be proud of what they've built and be able to look back and say one day "hell yeah, that was me that did it all".

Dwelly Core Principles:

• Customer obsession rather than competitive focus
• Passion for invention
• Operational excellence
• Long-term thinking

Data Protection

By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.