Property Manager

About the Role

Pinnacle Group are looking for an experienced Property Manager to join our Homes division, responsible for delivering a high‑quality, end‑to‑end housing management service across a portfolio of properties. The role covers a mixed‑tenure portfolio of social rent and market rent homes, with accountability for site service charge management. This is a highly customer‑facing position, requiring a proactive, resident‑focused approach to consistently delivering excellent service and positive living experiences.

This is a remote position, requiring travel and site visits of up to 3 days per week across Hailsham, Bexhill-on-Sea, and the outskirts of London, with occasional travel to Whitstable and other locations within Kent.

About Pinnacle Group

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

We're a people-first organisation with a values-driven culture that has remained consistent for thirty years, reflected in how we treat our employees and our customers. We're looking for someone who will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key Responsibilities

• Manage a mixed‑tenure property portfolio across London (social rent and market rent), delivering a full housing management service
• Act as a highly customer‑facing Property Manager, consistently delivering excellent resident and client experience
• Operate in a hybrid role with regular on‑site presence to ensure effective management and compliance
• Lead the full tenancy lifecycle, including move‑ins, move‑outs, viewings, deposit negotiations, void management and tenancy administration
• Serve as the main point of contact for residents, managing day‑to‑day queries, correspondence, defects and end‑of‑defect inspections
• Oversee building and estate management, including repairs, defect monitoring, contractor oversight, cleaning, gardening, PPM and weekly inspections
• Ensure full Health & Safety and statutory compliance in line with landlord obligations and Pinnacle Group policies, including weekly void flushing
• Manage service charge budgets and deliver annual reconciliations, alongside monthly client KPI reporting within agreed targets
• Support mobilisation and onboarding of new properties, logging and progressing repairs through PML and defect systems within KPIs
• Promote ESG and community engagement through quarterly resident activities, supporting operational targets, maintaining confidentiality, and undertaking reasonable duties as required

Requirements

• Proven operational experience managing contracts within Build to Rent, Residential Lettings, or Block/Leasehold Management
• Approachable, friendly, and customer‑focused, with strong written and verbal communication skills
• Proactive and confident problem‑solver with a solutions‑focused mindset
• Highly organised, able to manage competing priorities effectively in a fast‑paced environment
• Flexible to work varied on‑site hours
• Full UK driving licence and access to a vehicle (essential for this role)
• ARLA Level 3 and/or MIRPM qualified or willing to work towards qualification (advantageous)

Benefits

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area.

Our Commitment to Diversity

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. We actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression.