Service Development Manager

EXL

Manchester, England, United KingdomPosted today

Location

Manchester, England, United Kingdom

Summary of the role:

As Service Development Manager, you will oversee the evolution of the service

desk, working with our offshore teams to integrate Learning and Development (L&D), Quality Assurance (QA), Business Continuity and Regulatory Compliance to support high-volume operations in the client environment for SMETS and Switching services.

Reporting to the Service Centre Manager, this role will ensure that our

colleagues are equipped to handle client requirements and deliver service excellence across the utilities industry.

You will partner closely with the Customer, Change and Continuous Improvement

Manager and the Service Desk Performance Manager to align site capabilities with operational KPIs, contributing to the smart meter ecosystem.

About EXL

EXL (ExlService Holdings, Inc.; NASDAQ: EXLS) is a data analytics and digital operations and solutions company that partners with clients using a data- and AI-led approach to transform business operations. It serves leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, bringing together domain expertise, data, analytics, cloud, artificial intelligence, and machine learning.

Industry

Data analytics and digital operations and solutions

Head office

New York, United States

Company size

More than 59,000 employees

Founded

1999

Data analyticsDigital operations and solutionsArtificial intelligence and machine learningInsuranceHealthcare and life sciencesBanking, capital markets and financial servicesCommunications, media and retailCustomer service operationsClaims management and premium/benefit administrationCloud

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