Facilities Manager

About the Role

We are recruiting a skilled and dedicated Facilities Manager to oversee property and grounds maintenance at The Priory Retirement Village. You will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience. In this hands-on role, you'll lead a small team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well-maintained and compliant, while creating a warm and supportive community where residents can truly thrive.

Key Responsibilities

Customer & Community Focus

• Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture
• Welcome new residents and guide them through facilities and maintenance processes
• Engage with the Residents' Association and committees, actively listening and responding to feedback
• Promote value-added services that enhance the resident experience and generate revenue

Property & Grounds Management

• Manage and maintain the village's buildings, mechanical and electrical systems, communal areas, and landscaped grounds
• Lead planned preventative maintenance (PPM), procurement, and contractor management within budget
• Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)

Health & Safety Compliance

• Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations
• Conduct audits and risk assessments, and implement corrective actions
• Act as the village's health and safety lead, embedding a safety-first culture across the team

Team Leadership & Development

• Recruit, train and lead a team of Estates Operatives and manage external contractors
• Plan staffing rotas and team meetings, monitor performance, and support career development
• Drive an inclusive and values-driven team environment, championing collaboration and continuous improvement

Operational & Financial Management

• Contribute to annual budgeting and cost control for estates-related services
• Maintain accurate records, oversee procurement, and track contractor performance
• Support timely preparation of homes for resale or rental to minimise voids and maximise value

Requirements

Essential

• Level 2 or above qualification in Facilities Management or equivalent
• 3+ years' experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate)
• IOSH Managing Safely and Legionella awareness certification
• Practical knowledge of fire, water and building safety regulations
• Skilled in managing PPM programmes, budgets, and contractor relationships
• Strong IT and systems capability (Office 365 and facilities software platforms)
• Clear communicator with a people-first, solution-oriented approach

Desirable

• NEBOSH or Fire Safety Level 2 certification
• Working knowledge of plumbing, electrical or building trades

Benefits

• Medicash health plan
• Birthday leave
• Pension scheme & life assurance
• Access to discounted gift cards and exclusive wellbeing perks
• A supportive, community-focused working environment
• Opportunities for professional development and advancement

Our Values

Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team