People & Development Manager

People & Development Manager - National Account

Location: Nationwide Employment Type: Permanent Hours Per Week: 40 Salary: Up to £65,000

About the Role

A proactive, people-focused People & Development Manager position supporting a prestigious NatWest contract across BaxterStorey and Portico. Working closely with the Account Director, operational leaders, HR Business Partner and central Learning & Development team, you will help create a consistent culture of hospitality, leadership and development across multiple UK locations.

You will support managers to build high-performing teams, strengthen colleague engagement and create development opportunities that help people grow, progress and perform at their best.

The role is responsible for driving colleague development, leadership capability and engagement across the contract. It focuses on identifying development needs, embedding learning and people initiatives, coaching managers and supporting talent and succession activity. Regular national travel will be required.

Key Responsibilities

Culture & Hospitality 360 Excellence

• Create one connected Hospitality 360 culture across BaxterStorey and Portico, embedding initiatives that strengthen employee and guest experience
• Partner with operational leaders and NatWest stakeholders to ensure values, behaviours and shared people objectives are visible in everyday practice
• Champion engagement, inclusion and belonging, using insight to support action planning and continuous improvement

Leadership & Capability Development

• Partner with Learning & Development to implement initiatives aligned to business, client and brand priorities
• Identify capability gaps, support development plans and coach managers in leadership, communication and people management
• Promote continuous learning through coaching, mentoring, peer learning and modern learning approaches
• Coordinate and evaluate learning activity to ensure it improves performance and customer experience

Talent & Performance

• Support effective performance and development conversations
• Support talent identification, succession planning and internal progression across the contract
• Develop initiatives that improve retention, engagement and career growth

Team Member Experience

• Support onboarding and induction with operational leaders and Learning & Development
• Improve the colleague lifecycle through stronger communication, recognition, feedback and engagement actions

HR Partnership & Leadership Support

• Work with operational leaders and HR Business Partners to promote consistent people practices and support managers with policies and procedures
• Monitor people trends, risks and opportunities, escalating where needed and using insight to inform decisions and change activity

Requirements

Essential Skills & Experience

• Experience in Learning & Development, Talent Development or People Development, ideally within a multi-location operational environment
• Strong coaching, facilitation, mentoring, communication and stakeholder management skills
• Experience supporting leadership development, employee engagement, culture change, talent or succession initiatives
• Ability to analyse people data, identify development opportunities and manage projects effectively
• Passion for developing people and creating inclusive, high-performing cultures

Desirable

• Hospitality, service or customer experience sector experience
• Coaching, CIPD or equivalent Learning & Development qualification
• Experience working within a multi-location operation

Benefits

• 28 days' holiday
• Birthday leave
• Volunteering days
• Grandparent leave
• Enhanced family leave
• Wedding/commitment day leave
• Bespoke training and apprenticeships
• Pension and life insurance
• Perkbox discounts
• Wellbeing support
• Employee assistance programme
• Cycle to work scheme

About BaxterStorey

For almost 20 years, BaxterStorey has created beautiful spaces, exciting menus and friendly teams across offices, stadiums, cathedrals, universities and more — giving every customer the hospitality experience they deserve.

BaxterStorey Values: Always Visionary, Wholeheartedly Positive, Creatively Collaborative and Forever Conscious. We strive for better, stay positive, work together creatively and lead by example to protect the planet and support local communities.

We believe that it is our people that set us apart. As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

How to Apply

Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment where everyone feels respected and able to give their best.