Senior Learning and Leadership Development Manager

Senior Learning and Leadership Development Manager

About Trustpilot

Trustpilot is a profitable, high-growth FTSE-250 company founded in 2007 with a vision to become the universal symbol of trust. We run the world's largest open customer review platform, with more than 350 million reviews and 60 million monthly active users across the globe. We have more than 1,000 employees and are headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We're driven by connection and collaboration across borders and cultures. With over 50 nationalities represented, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

The Role

In this key role, you are responsible for driving a culture of continuous growth across Trustpilot by designing and executing cutting-edge learning solutions that are strategically aligned with our long-term business goals, enabling Trusties to thrive. Your impact will be felt cross-functionally as you develop engaging training programmes and provide essential support to leaders, ultimately fueling both individual and organisational growth through impactful initiatives.

Responsibilities

• Lead the development and implementation of scalable learning programmes that empower Trustpilot's global workforce and support our long-term vision.
• Design and deliver high-impact learning programmes using the latest methodologies and digital tools.
• Lead cross-functional projects to ensure impactful, timely delivery of learning initiatives with measurable results.
• Analyze complex learning challenges and create tailored solutions to meet organisational needs.
• Collaborate with stakeholders across regions to identify learning gaps and develop operational solutions that move the needle.
• Support the continuous development of our global Learning and Leadership Development Strategy, identifying business needs and proposing solutions that have business impact.
• Facilitate engaging and interactive learning experiences, from workshops to digital modules, that inspire continuous personal and professional growth.
• Measure the impact of learning initiatives, using feedback and data to inform ongoing improvement.
• Mentor colleagues, fostering a culture of knowledge sharing and continuous learning.
• Advocate for the learning and development priorities that will help drive Trustpilot's success, influencing key stakeholders across the organisation.

About You

• Proven experience in learning and development or related fields, with a track record of success.
• Advanced knowledge of learning principles, methodologies, and tools to drive effective programs.
• Expertise in designing and delivering innovative learning experiences that engage and empower.
• Experience managing cross-functional learning projects, with a focus on delivering measurable impact.
• Strong analytical skills, able to assess learning needs and evaluate the outcomes of programs.
• Excellent communication and collaboration skills, with the ability to influence and engage stakeholders at all levels.
• Self-driven and proactive, with a demonstrated ability to independently meet goals.

What We Offer

• Flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, and Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Our Commitment to Diversity and Inclusion

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. We will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please contact our Talent Acquisition Team at talent.acquisition@trustpilot.com, quoting the role you wish to apply for.

Data Protection

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.