Senior Property Manager

Senior Property Manager

Location: Sheffield - hybrid working option available Brand: Leaders Salary: Competitive Hours: Monday-Friday 9am-5.30pm Full UK Driving License Required

About Leaders

Leaders, as part of LRG, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market.

Job Summary

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Senior Property Manager to join our dedicated and dynamic team based in Sheffield. You will need experience previously working as a Property Manager/Senior Property Manager to be successful. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities

• Overseeing department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels.
• Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching and development.
• Hold occasional team meetings.
• Attend branch meetings as required and advise branch managers of any matters requiring their attention.
• Respond promptly and effectively to internal and external complaints.
• Manage the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner. Specifically check and adhere to landlords' management instructions; issue instructions for management inspections and report to landlords following inspections; issue instructions for safety inspections including gas safety checks.
• Organise for remedial works to be completed on a timely basis.
• Advise landlords/managing agents of want of repairs.
• Obtain estimates, issue works orders, pay invoices.
• Deal promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
• Receive End of Tenancy Reports, advise landlords and tenants of charges on tenants' deposit for cleaning, repairs or replacements via the Depositary.
• Finalise the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.
• Ensure that the diary is kept up-to-date to monitor outstanding matters.
• Report any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager and the Lettings Director immediately upon receipt.
• Liaise closely with letting offices and client account departments.
• Respond immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords' property.
• Assist with customer complaints and investigations if required.
• Ensure that appropriate charges are made for all services rendered.
• Serve appropriate notices, where the landlord or tenant wishes to end a tenancy.
• Deal with landlord statement queries.
• Negotiate with extensions and renewals.
• Achieve and maintain relevant industry qualifications.

What We're Looking For

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail
• Full UK Driving License Required

What We Can Offer You

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits

• Competitive base salary and additional incentives
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

Equal Opportunities

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.