Service Development Manager - 12 month fixed term contract
EDF UKAbout the Role
As a Service Development Manager, you'll play a key role in strengthening how we serve Public Sector customers and frameworks, ensuring high-quality operational delivery aligned to business strategy. You'll influence outcomes that directly enhance customer satisfaction and long-term partnerships, supporting our journey towards An Electric Britain.
This is a 12-month fixed term contract. The role is hybrid, with an expectation of attending our Exeter office at least once per month depending on your location, alongside flexible home working.
Key Responsibilities
- Act as the strategic link between customers, framework providers, and operational teams across the business
- Build and maintain strong relationships with public sector customers, framework providers, and senior stakeholders
- Review customer journey performance and identify opportunities to improve service delivery and operational outcomes
- Support the resolution of complex customer issues and escalations by coordinating activity across multiple teams
- Represent the business at customer and framework meetings, events, and stakeholder forums
- Drive continuous improvement initiatives that enhance customer experience and deliver positive outcomes at scale
- Collaborate with operational leaders and subject matter experts to overcome challenges and implement effective solutions
- Work cross-functionally with Sales, Structuring, and Customer Success teams to deliver seamless onboarding and ongoing management
About You
We're looking for a Service Development Manager who is confident operating in complex stakeholder environments and passionate about improving customer outcomes on a strategic scale. To be successful in this role, you'll:
- Demonstrate experience in customer-focused, service improvement, account management, or stakeholder engagement roles
- Build credibility and influence with senior stakeholders, both internally and externally
- Manage complex relationships across customers, frameworks, and operational teams
- Use insight and performance data to identify opportunities for service improvement and better customer outcomes
- Bring strong communication, coordination, and problem-solving skills, with the confidence to navigate challenging situations and escalations
- Ideally have experience working within the energy sector, utilities, public sector, or another highly regulated environment
Pay and Benefits
- Salary: circa £45,760 per annum (appointed based on your existing salary, competence, experience and qualifications)
- Bonus: Potential for an annual bonus
- Pension: Market-leading pension scheme
- Customisable benefits: Electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more
Our Culture
At EDF, Success is Personal – giving you the freedom to grow your impact, your way. We believe there are multiple definitions of what it means to succeed, which is why we offer you the freedom to develop a career that's unique to you.
Everyone is welcome at EDF; we're committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.
Additional Details
- Shift Work: No
- Career Area: Customers, Marketing & Business Solutions
- Primary Contractual Location: Gadeon House EX1 3UT
- Term of Employment: Fixed Term
- Closing Date: Thursday 16th July 2026
About EDF UK
EDF (EDF Energy) is a British integrated energy company that supplies electricity and gas to residential and business customers in the UK and generates electricity from sources including nuclear, wind and solar. It is wholly owned by the French state-owned EDF (Électricité de France) and is developing new nuclear capacity such as Hinkley Point C.
Interested in this role?
Apply now to join EDF UK.