Trainee Second Charge Mortgage Advisor

Trainee Second Charge Mortgage Advisor

Location: Manchester Working pattern: Hybrid – 3 days in the office and 2 days from home Salary: OTE of £40k–£48k (basic salary £30k–£34k + bonus)

About the role

We are looking for a motivated and customer-focused Trainee Second Charge Mortgage Advisor to join our growing ClearScore Home Lending team. You will guide customers through the application process and liaise with a qualified advisor who will provide expert advice on second charge mortgages.

This is a unique opportunity to join an industry-leading financial brokerage. ClearScore Group is a highly established and reputable financial lending platform working with some of the most prestigious and growing financial institutions globally.

You will be part of a very successful team within ClearScore Group with a clear strategy for success and growth, including on-the-job training and company-funded CeMAP qualification.

What you'll be doing

• Assess customers' eligibility for a secured loan and conduct a fact find to enable the mortgage advisor to evaluate
• Build and maintain strong relationships with customers and advisors
• Meet or exceed sales targets and KPIs while maintaining high levels of customer satisfaction
• Collaborate with our exceptional team of advisors and case managers to support customers' applications
• Play a key role in Aro's continuous innovation of best-in-class customer experience
• Suggest new ideas and processes where appropriate and be willing to put these into practice

What we expect from you

• Entry level experience in a sales environment
• A performance-driven mindset, taking accountability for targets that drive the right outcomes for customers whilst taking our business forward
• Ability to provide a best-in-class customer experience, going over and above each time, ensuring satisfaction and fostering long-term loyalty
• Good understanding of the financial market, regulations, and procedures
• Strong organisational skills, managing multiple cases in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Detail-oriented with strong analytical and problem-solving abilities
• Flexibility and willingness to work shifts in order to meet the evolving needs of our customers

About ClearScore

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds.

We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our culture

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation.

• We trust you to manage your own time so we offer flexible work and no fixed desk hours
• We don't micromanage and we believe in measuring outcomes rather than effort
• We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas
• We prioritise wellbeing and actively seek opportunities for career growth

Hybrid work environment

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

• Minimum 3 days per week in-office
• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

We believe this structure offers the best of both worlds – the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/mentorship opportunities.

While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.

Benefits

• 25 paid holidays and a "duvet day" on your birthday
• Private health and dental cover – including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 4% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

We are always looking for talented individuals to join ClearScore. We celebrate diversity and are committed to creating an inclusive environment for all our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.