Assistant Branch Manager
U-DriveAbout the Role
We have an exciting opportunity for an Assistant Manager to join our friendly and close-knit team in Poole. Reporting directly to the Branch Manager, this role involves working a 45-hour rota from Monday to Sunday, engaging with customers at the branch, and addressing any customer inquiries that may arise.
Role Responsibilities
- Assist in achieving year-on-year growth in Fleet, Revenue, and Profitability, while maintaining high fleet utilisation
- Contribute to the development of all team members, ensuring they are trained, competent, and motivated to support various aspects of branch activity, fostering a positive "Can Do" attitude
- Actively canvass the local branch area for small business users, establishing strong relationships based on reliability and service
- Provide valuable sales leads to the Business Development Management team when encountering opportunities for larger accounts
- Deliver effective account management to all locally assigned branch businesses, supporting the Business Development Management team with account management and feedback for both local and national businesses
- Ensure the branch consistently delivers excellent customer service
About You
The ideal candidate will be a hardworking individual who thrives in a dynamic and fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing a positive customer experience.
- Possess a full clean UK driving license
- Demonstrate the ability to prioritise customers, delivering high-quality service that meets customer expectations
- Have excellent telephone manners and communication skills
- Ability to work under pressure and meet deadlines
- Demonstrate resilience in handling customer queries and complaints
- Ability to manage and develop others, leading, encouraging, inspiring, and supporting team members to realise their full potential
About Us
U-Drive, a well-established family-owned vehicle rental company with a 43-year legacy, operates over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers.
Benefits
- 30 days annual leave (inclusive of bank holidays), increasing with length of service
- Employee discount on U-Drive rental, including discounts for friends and family
- Company-sponsored training and development opportunities
- Access to the Employee Discount Program, offering savings on over 3,000 retailers
- Employee Assistance Program in partnership with Health Assured
- On-site parking where available
About U-Drive
U-Drive is a family-owned vehicle rental company in the UK that provides self-drive car, van, truck, and minibus hire, along with contract hire, leasing, and commercial vehicle sales, serving both private hirers and business and public sector customers. It operates a fleet of over 4,000 vehicles through a network of branches across England and Wales.
Interested in this role?
Apply now to join U-Drive.