Building Manager - London, W11

Building Manager

Location: London, W11

Salary: £67,000

Hours: Monday to Friday, 9am–5pm

About the Role

As the Building Manager, you will take full responsibility for the development, including:

• Overseeing planned and reactive maintenance, including contractor management
• Ensuring communal areas are impeccably maintained and presented
• Delivering outstanding customer service to residents and visitors
• Overseeing projects and major works

Building Management

• Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety
• Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols
• Coordinate planned maintenance, ensuring timely execution to required standards
• Manage stock levels for day-to-day items and facilitate meter readings for communal utilities
• Oversee/conduct system tests, including emergency lighting, fire alarms, and lift emergency lines
• Monitor parking compliance and address related issues
• Provide input for budgets, residents' meetings, and communication with directors

Maintenance & Repairs

• Arrange and follow up on reactive and planned maintenance
• Oversee the carrying out of minor repairs such as replacing bulbs, adjusting doors, and other small tasks
• Coordinate and follow up on emergency repairs

Resident Services

• Manage front-of-house services, including parcel and key handling
• Ensure any on site staff or contractors are well adept in welcoming new residents, introducing house rules, and that they provide a visible on-site presence

Experience

• Proven experience managing prestigious residential developments or similar environments such as hospitality or armed forces
• Strong leadership skills, with experience mentoring and developing teams
• Contractor management expertise, including assessing and approving works
• Financial management experience (desirable)

Qualifications

• Either be working towards or hold an IWFM, TPI or other equivalent property/facilities management based qualification

Skills

• Exceptional time management and task prioritisation
• Outstanding communication skills, both written and verbal
• Proficient in Microsoft Office (Excel, Word, Outlook)

Behaviours

• Accountability: Take ownership and see tasks through to completion
• Attention to Detail: Passionate about delivering excellence in every aspect
• Commitment: Proud to make a difference and go above and beyond
• Positivity: Embrace challenges with a can-do attitude
• Curiosity: Continuously learn, question, and seek improvement

Why Join Us?

This is an exciting opportunity to take the lead in managing a highly respected residential development, working with a supportive team and making a tangible difference to the community.